Afternoon/Evening Operations Coordinator – Re

Pillsbury United Communities•Minneapolis, MN

6d•$21 - $23

About The Position

The Operations Coordinator performs general administrative and public-facing reception functions in support of the agency’s programs and mission. The position provides information to the public, greets visitors, answers phones, schedules appointments, performs light maintenance, supports Pillsbury House Theatre Front of House and Box Office functions, and completes other projects for PCC/PH+T programs as assigned. The role helps create a welcoming environment for community members and carries out duties independently with moderate supervision. The position supports building operations and access, including greeting and assisting visitors, managing mail and supplies, following security protocols, maintaining a safe and orderly facility, coordinating room reservations and rentals, and supporting events. It also assists with the annual Free Tax Preparation program, office and clerical tasks, and communication between community members, staff, partners, and programs. The role works with the Operations Coordinator, Facilities Engineer, PCC Senior Director, staff, and co-located partners to improve operations and provide accessible, welcoming experiences. It participates in strategy sessions and supports facility and program planning. The organization describes its mission as co-creating enduring change toward a just society where every person has personal, social, and economic power.

Requirements

Knowledge of office functions and equipment, or ability to learn.
Working knowledge of Word, Excel, and Outlook, or ability to learn these programs.
Excellent customer service, relationship, and problem-solving skills.
Ability to manage several activities simultaneously.

Nice To Haves

Passion for what’s possible.
Clear sense of personal purpose.
Commitment to social justice.
Creative problem-solver.
Skilled communicator and motivator.
Commitment to dismantling oppressive systems, including racism, sexism, homophobia, ableism, and colonialism.

Responsibilities

Greet clients, guests, co-located partners, theatre audiences, and artists; assist with intake and enrollment, referrals, and connections to PCC/PH+T programs.
Receive and distribute incoming mail and deliveries, and prepare outgoing and interoffice mail.
Ensure building protocols and security measures are followed by people entering and exiting the building.
Maintain an orderly, up-to-date supply inventory and ensure the building is stocked and secured at the end of the shift.
Perform light maintenance to help keep the building clean and safe.
Check that safety and security cameras are working properly.
Answer phones, take messages, route calls, and direct community members’ questions to appropriate staff or co-located partners.
Support the annual Free Tax Preparation program by scheduling appointments, returning calls, and helping community members prepare for appointments.
Support Pillsbury House Theatre Front of House and Box Office functions.
Provide weekend and evening building coverage for rentals and events as available.
Listen to staff and community needs and suggest and implement improvements to operations systems and processes.
Work with PCC staff and co-located partners to provide accessible, welcoming experiences for community members.
Attend PCC strategy sessions and help develop facility and program plans.
Work with the Operations Coordinator, Facilities Engineer, and PCC Senior Director to help ensure a welcoming environment for the community and program participants.
Assist with special events, agency-wide activities, program promotions, theatre productions, events, and rentals as needed.
Coordinate room reservations and building space rentals.
Ensure staff, community partners, and renters have access to facilities as needed.
Maintain records for room reservations and office equipment usage, and suggest improvements as needed.
Answer general questions about the agency, programs, building, center, and location.
Assist with data entry, copying, word processing, document compilation, and other clerical duties as needed.
Maintain a presentable office, reception area, and supply area; make service calls for office equipment maintenance.
Provide excellent customer service and nurture internal and external relationships.
Use resources wisely and record time and expenses accurately.