Afternoon/Evening Operations Coordinator – Re

Pillsbury United Communities•Minneapolis, MN

About The Position

The Operations Coordinator provides general administrative and public-facing reception support for Pillsbury United Communities (PCC) and Pillsbury House Theatre (PH+T). The role helps create a welcoming environment for community members, program participants, visitors, partners, renters, theatre audiences, and artists. Duties include sharing general information, greeting visitors, answering and routing calls, scheduling appointments, supporting program intake and enrollment, and performing clerical and light maintenance work. The coordinator also supports theatre Front of House and Box Office functions, room reservations, rentals, events, and the annual Free Tax Preparation program. The position works independently with moderate supervision and collaborates with the Operations Coordinator, Facilities Engineer, PCC Senior Director, staff, and co-located partners to support accessible and welcoming experiences.

Requirements

Knowledge of office functions and equipment, or ability to learn.
Working knowledge of Word, Excel, and Outlook, or ability to learn these programs.
Excellent customer service, relationship-building, and problem-solving skills.
Ability to manage several activities simultaneously.
Commitment to social justice and to dismantling oppressive systems, including racism, sexism, homophobia, ableism, and colonialism.

Nice To Haves

Passion for what’s possible.
Clear sense of personal purpose.
Creative problem-solving ability.
Skilled communicator and motivator.

Responsibilities

Greet visitors, clients, partners, theatre audiences, and artists; assist with intake and enrollment, referrals, and connections to PCC/PH+T programs.
Receive and distribute incoming mail and deliveries, and prepare outgoing and interoffice mail.
Help ensure building protocols and security measures are followed; check that safety and security cameras are working properly.
Maintain supply inventory, keep the building stocked and secured at the end of the shift, and perform light maintenance to keep it clean and safe.
Answer phones, take messages, route calls, and respond to general questions about the agency, its programs, facilities, and location.
Schedule appointments, return calls, and help community members prepare for Free Tax Preparation appointments.
Support Pillsbury House Theatre Front of House and Box Office functions.
Provide weekend and evening building coverage for rentals and events as available.
Listen to staff and community needs and suggest and implement improvements to operations systems and processes.
Work with PCC staff and co-located partners to provide accessible, welcoming experiences; attend PCC strategy sessions and help develop facility and program plans.
Coordinate room reservations and building space rentals, and help ensure staff, community partners, and renters have access to facilities.
Maintain records for room reservations and office equipment usage as directed.
Assist with special events, agency-wide activities, program promotions, theatre productions, events, and rentals.
Perform data entry, copying, word processing, document compilation, and other clerical duties as needed.
Maintain a presentable office, reception area, and supply area; arrange maintenance service calls for office equipment.
Use resources wisely and accurately record time and expenses.
Provide excellent customer service and nurture internal and external relationships.