Operations Coordinator, Life Science

US Pack Services•Elkridge, MD

About The Position

The Operations Coordinator provides overall coordination to ensure company goals are met for assigned operations and clients. The role supports delivery operations by monitoring route coverage and execution, coordinating with independent contractors (ICs), communicating with customers and the dispatch department, and helping ensure contracted delivery services meet customer requirements. The position also participates in contracting activities for ICs who provide delivery equipment and transport products from client locations to designated destinations. This is an entry-level position. Employees supporting Life Science customers must successfully complete a TSA Security Threat Assessment and required TSA security training before performing functions involving unescorted access to regulated cargo, and must obtain and maintain required Life Science certifications within 90 days of hire. These are federally mandated conditions of employment. The schedule is Monday through Friday, 8:30 AM to 5:00 PM. The employee may need to work overtime and travel occasionally. The listed pay rate is $22.00 per hour, dependent upon experience.

Requirements

Experience with basic MS Office programs, including Outlook, Excel, and Word.
Proactive and resourceful approach.
Ability to work effectively in a fast-paced environment.
Independent judgment to plan, prioritize, and organize competing or deadline-driven tasks.
Valid driver's license and a clean, functional vehicle.
Ability to develop and maintain meaningful business relationships with customers.
Ability to lift up to 50 pounds on occasion.
Ability to work overtime as necessary.
College degree, or a high school diploma with an equivalent combination of education and experience.
For employees supporting Life Science customers: successful completion of a TSA Security Threat Assessment and all required TSA security training before performing any function involving unescorted access to regulated cargo.
For employees supporting Life Science customers: obtain and maintain all required Life Science certifications within 90 days of hire.

Nice To Haves

Six Sigma Green Belt Certification.
Availability to work extra hours, weekends, and holidays.

Responsibilities

Monitor route coverage, confirm IC check-in, and communicate check-in information to the customer.
Create routes according to customer requirements and monitor dispatch to ensure requested delivery times are met.
Ensure ICs who accept dispatch provide the delivery services and communicate changes to the dispatch department and ICs.
Communicate delays and other problems to the customer and dispatch department.
Ensure ICs use the vehicle type requested by the customer and comply with the IC login process and EC-mobile requirements.
Assist ICs with issues that arise while they are under dispatch.
Help arrange STAT coverage for customers as needed.
Restructure routes when requested by the customer to support on-time execution.
Ensure ICs provide contracted delivery services in compliance with customer regulations.
Assist with contracting ICs as needed.
Complete daily service reports required by the customer.
Create and process administrative reports and paperwork as directed.
Follow up with ICs as needed to ensure their paperwork is up to date.
Ensure ICs wear a uniform shirt and visible ID badge when required by customers for identification and security.
Perform other duties as assigned.