Operations Coordinator, Life Science

US Pack Services LLC•Hanover, MD

About The Position

The Operations Coordinator provides overall coordination to ensure company goals are met for assigned operations and clients. The role supports contracting activities for Independent Contractors (ICs) who provide delivery equipment and transport products from client locations to customer-designated destinations. This is an entry-level position focused on coordinating routes and dispatch, monitoring service performance, communicating with customers and ICs, supporting compliance, and completing operational and administrative work.

Requirements

Experience with basic MS Office programs, including Outlook, Excel, and Word.
Proactive and resourceful, with the ability to work effectively in a fast-paced environment.
Ability to use independent judgment to plan, prioritize, and organize competing or deadline-driven tasks.
Maintain a valid driver’s license and a clean, functional vehicle.
Ability to develop and maintain meaningful business relationships with customers.
Ability to lift up to 50 pounds on occasion.
Ability to work overtime as necessary.
College degree, or a high school diploma with an equivalent combination of education and experience.
Employees supporting Life Science customers must successfully complete a TSA Security Threat Assessment and required TSA security training before performing any function involving unescorted access to regulated cargo.
Employees supporting Life Science customers must obtain and maintain all required Life Science certifications within 90 days of hire.

Nice To Haves

Six Sigma Green Belt Certification.
Availability to work extra hours, weekends, and holidays.

Responsibilities

Monitor route coverage, IC check-in, customer communication, and on-time route execution.
Create routes according to customer requirements and ensure assigned ICs provide delivery services after accepting dispatch.
Communicate dispatch or route changes to the dispatch department and ICs as needed.
Monitor the dispatch board to ensure customer-requested delivery times are met.
Communicate delays and problems to customers and the dispatch department.
Ensure ICs use the vehicle type requested by the customer.
Ensure compliance with the IC login process and EC-mobile.
Work directly with ICs to help resolve issues encountered while under dispatch.
Assist in arranging STAT coverage for customers as needed.
Restructure routes when requested by customers to ensure on-time execution.
Ensure ICs provide contracted delivery services in compliance with customer regulations.
Assist with contracting ICs as needed.
Complete daily service reports required by customers.
Create and process administrative reports and paperwork as directed.
Follow up with ICs to ensure their paperwork is up to date as needed.
Ensure ICs wear a uniform shirt and visible ID badge when required by customers.
Perform other duties as assigned.