Operations Supervisor - Life Science Division (2nd Shift)

Langham Logistics, Inc•Whitestown, IN

5d•Onsite

About The Position

The Operations Supervisor contributes to Langham’s Life Science Services Division by ensuring warehouse associates and related operations personnel meet customer goals for shipment quality and timeliness. Serving as a direct link between warehouse associates and the Warehouse Manager, this role oversees warehouse operations and ensures incoming and outgoing shipments are inspected, checked, recorded, and accounted for according to standard operating procedures. The supervisor ensures shipping requests meet customer requirements for the storage, collection, and delivery of assets, including White Glove Shipments (WGS). The role plans labor to meet daily schedules, matches associates’ skills to assigned duties, and supports productivity and quality goals through cross-training and efficiency improvements. It ensures work follows safety and security requirements, especially those concerning temperature-controlled and hazardous materials and regulations affecting GMP operations. The supervisor responds to customer complaints and floor quality errors, engages Quality representatives in investigations, and works with the Warehouse Manager to identify ongoing productivity and efficiency improvements. The position works primarily on the warehouse floor, with supervisors expected to spend at least 75% of their time there. The warehouse is subject to seasonal temperature variations, including heat and cold.

Requirements

High school diploma or GED.
At least one year of previous experience in a comparable warehouse associate position.
At least six months of experience with GMP warehousing and distribution.
Ability to train on and pass knowledge tests covering 21 CFR Parts 210 and 211 requirements related to GMP operations.
Ability to pass forklift certification training.
Understanding of the transportation and warehousing industry from a logistics perspective, including fulfillment work.
Ability to supervise warehouse processes, set and meet schedules, prioritize and follow up on tasks, and work efficiently and promptly.
Effective analytical, problem-solving, and decision-making skills, including the ability to gather and analyze information and draw conclusions.
Ability to read, interpret, and use forms and other visual instructions.
Ability to organize and prioritize multiple tasks with different timelines, manage time, and follow up.
Proven ability to use ERP/TMS systems in a logistics environment.
Proactive approach to anticipating and alerting others to project or process problems.
Proficiency in operating all forms of forklift equipment.
Ability to operate computer equipment.
Ability to bend, stoop, and lift up to 50 pounds as part of the daily work routine.

Responsibilities

Promote positive communication between internal departments to improve collaboration and reduce inefficiencies.
Foster a team environment, respond to emails and voice mails promptly, and help employees overcome obstacles to completing assigned work.
Monitor associate performance and productivity, ensuring order inbound instructions and Langham policies and procedures are followed.
Cross-train employees on essential departmental duties to support business continuity and department coverage.
Complete equipment maintenance according to preventive maintenance schedules.
Provide process-improvement input to the Inbound Manager and monitor GMP Warehouse Associates’ productivity.
Determine daily staffing needs, issue overtime requirements as needed, prepare work schedules, provide written and oral instructions, and distribute pick tickets promptly.
Ensure customer orders are filled accurately and on schedule, including international and hazardous-material orders.
Use RF guns to maximize efficiency where appropriate and ensure quality checks occur at appropriate packing and shipping-preparation stages.
Oversee inventory receipt, system entry, and storage in the correct locations.
Check incoming loads against packing lists, identify paperwork or product discrepancies, and communicate with customers to resolve shipment inaccuracies.
Maintain inventory accuracy by entering materials into the database, identifying storage bins, putting inventory away, and performing or assigning physical counts as needed.
Ensure warehouse work complies with safety, security, standard operating procedures, and applicable regulatory requirements.
Respond to customer complaints and floor quality errors, engaging Quality representatives so investigations can be completed according to standard operating procedures.
Work with the Warehouse Manager to identify ongoing ways to increase productivity and efficiency.