Quality Supervisor, Life Science Division 1st shift
About The Position
Langham Logistics is seeking a proactive, detail-oriented Warehouse Quality Supervisor for its Life Science Division. The role leads the frontline Quality Control team and serves as a link between Quality Associates, the Quality Manager, and Warehouse Operations. The supervisor oversees daily quality checks for incoming and outgoing materials to support shipment accuracy and customer satisfaction. The position manages daily labor allocation, work schedules, associate coaching and cross-training, and administrative tasks such as timecard approval and productivity monitoring. It also directs quality checks throughout picking, packing, and staging; ensures compliance with FDA, DHS, Hazmat, and internal SOP requirements; oversees quality verification and documentation for international and hazardous-material shipments; and investigates customer complaints, errors, and inventory discrepancies. The role collaborates with warehouse operations, customer care, management, and client accounts to resolve issues and prevent recurrence. The work takes place in an active warehouse with concrete floors and ambient temperature variations. Physical duties include bending, stooping, prolonged standing, and lifting up to 75 pounds. The employer describes opportunities to lead quality processes, mentor associates, gain exposure to life sciences and regulatory compliance, and work in a collaborative, team-first culture.
Requirements
- High school diploma or GED.
- Proven experience in quality control, inventory audit, or supervision within a high-volume warehouse or 3PL distribution center.
- Proficiency operating warehouse material-handling equipment, including sit-down and stand-up forklifts, reach trucks, and order pickers; ability to pass internal forklift certification.
- Strong computer skills, including Microsoft Excel, Word, and Outlook.
- Hands-on experience with WMS systems and RF scanners.
- Ability to bend, stoop, stand for long periods, and lift up to 75 pounds as part of the daily routine.
Nice To Haves
- Post-secondary education or trade coursework.
- Familiarity with FDA compliance, Hazmat handling, or regulated supply chain environments.
Responsibilities
- Determine daily manpower requirements, assign tasks based on associate skill sets, issue overtime, and manage work schedules.
- Lead, train, and evaluate Quality Associates and Representatives; promote accountability, continuous learning, and cross-training.
- Use RF scanner technology and WMS workflows to improve productivity and accuracy, and collaborate with the Warehouse Manager to streamline floor layouts and workflows.
- Approve timecards, manage attendance and time-off requests, and monitor associate productivity against established KPIs.
- Direct quality checks during picking, packing, and staging to ensure orders are accurate before dispatch.
- Ensure operations comply with FDA regulations, DHS guidelines, Hazmat transport rules, and internal Langham SOPs.
- Oversee quality verification and compliant documentation for international shipments and hazardous-material orders.
- Investigate, track, and resolve customer complaints, error rates, and inventory discrepancies, including missing parts and bin misplacements.
- Coordinate between the warehouse floor, customer care, management, and key client accounts.
- Address client concerns promptly and communicate issues to internal stakeholders to prevent recurrence.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
