OPERATIONS COORDINATOR

Infinity Communications LLC • Durham, NC

21d • Hybrid

About The Position

Infinity Communications is hiring an Operations Coordinator in Durham, North Carolina, to support California field teams working in telecommunications field operations, including generator service, field maintenance, and emergency response. The role begins with several months of on-site training in Durham. Remote work may be considered after training, subject to approval, performance, and business needs. The regular schedule is aligned with California business hours: 10:00 a.m. to 7:00 p.m. ET, Monday through Friday. After training, the coordinator participates in a rotating five-day on-call assignment approximately every four to five weeks, from 7:00 p.m. to 10:00 a.m. ET.

The coordinator enters and maintains assignment, field-work, job, and asset information in trackers and systems; completes preventative maintenance and customer ticket closeouts; follows up on missing information and incomplete records; monitors open tickets and deadlines; and communicates status updates to operations managers, field teams, project teams, and other departments. The role helps ensure accurate records, timely closeouts, and adherence to customer commitments.

Requirements

• High school diploma or equivalent.
• Experience in operations coordination, project administration, ticket management, data entry, or similar work.
• Strong Microsoft Excel skills.
• Attention to detail and accuracy across multiple systems.
• Ability to manage priorities, follow procedures, meet deadlines, and communicate clearly with field and office teams.
• Availability for the 10:00 a.m. to 7:00 p.m. ET schedule and rotating overnight on-call coverage.

Nice To Haves

• Related field operations experience.

Responsibilities

• Enter new assignments and completed field work into trackers, keeping job and asset information current.
• Update Gentrac, OneLink, customer portals, and other systems with accurate job details, milestones, and ticket status.
• Complete preventative maintenance and customer ticket closeouts, checking for required information and documents.
• Follow up with California field employees and managers about missing information, discrepancies, and incomplete closeouts.
• Monitor open tickets and deadlines, raise delays early, and help the team meet customer commitments.
• Share clear status updates with California Operations managers, field teams, project teams, and other departments.
• After training, join the rotating five-day on-call assignment, stay in contact with field crews, and serve as a contact for deployments.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED