Operations Coordinator

Penske • Cranston, RI

25d • Onsite

About The Position

The Operations Coordinator completes administrative processes for one or more branches to support operational efficiency, effectiveness, customer satisfaction, and profitability. The role provides superior customer service and communication to internal and external customers and supports the branch financial manager with guidance and information that contributes to branch performance and profitability. The position is located at the Penske facility at 65 Amflex Drive in Cranston, Rhode Island.

The coordinator oversees accounts receivable processes and maintains local collection contacts in support of a centralized function. The role monitors weekly and monthly lease, contract maintenance, and special billing, resolves issues promptly, and establishes and controls related processes to support customer service and branch profitability.

Fleet-related duties include licensing and permitting, placing vehicles into or out of service, researching and processing citations, and coordinating outside asset services such as unit jacket files, wash sheets, fueling, and other non-maintenance vendor support. The coordinator partners with Fleet Services to align local and centralized fleet operations.

The role also performs process analyses and reviews involving billing, 1211 reports, credit memos, citations, accounts receivable, licensing, and other areas. It investigates and recommends solutions or guidance for issues that may affect profitability, using systems and reports such as Qlikview or AS400 for problem-solving and process improvement. Additional duties include maintaining district personnel files and JJ Keller reports, completing weekly payroll, processing new-hire paperwork, and handling projects and tasks assigned by the Branch Financial Manager and District Financial Manager.

Requirements

• High school diploma or equivalent required.
• At least 2 years of customer service financial administrative experience.
• Interpersonal and relationship-building skills, with the ability to collaborate with branch team members.
• Competent written and verbal communication skills.
• Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, and work at the specified location.
• Completion of a Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening.
• Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
• Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift and/or move up to 25 pounds.
• Ability to meet the role's vision requirements, including close vision, distance vision, peripheral vision, depth perception, and adjustment of focus.

Nice To Haves

• Degree preferred.
• Agile and quick learner who enjoys collaborative projects and continuous education.

Responsibilities

• Complete branch administrative processes that support operational efficiency, effectiveness, customer satisfaction, and profitability.
• Provide customer service and communication to internal and external customers.
• Support the branch financial manager with guidance and information that contributes to branch performance and profitability.
• Oversee accounts receivable processes and maintain local collection contacts to support the centralized function.
• Monitor weekly and monthly lease, contract maintenance, and special billing, and resolve issues in a timely manner.
• Establish and control related processes to support customer service and branch profitability.
• Complete fleet service activities, including licensing, permitting, placing vehicles into or out of service, and researching and processing citations.
• Track and coordinate outside asset services, including unit jacket files, wash sheets, fueling, and other non-maintenance vendor support.
• Partner with Fleet Services to support licensing, permitting, citations, and other fleet operations across local and centralized functions.
• Perform process analyses and reviews involving billing, 1211 reports, credit memos, citations, accounts receivable, licensing, and other areas.
• Investigate issues that pose a risk to profitability and recommend solutions or guidance.
• Use systems or reports such as Qlikview or AS400 for problem-solving and process improvement.
• Maintain district personnel files and JJ Keller reports, complete weekly payroll, and process new-hire paperwork.
• Complete projects and tasks assigned by the Branch Financial Manager and District Financial Manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED