Operations Coordinator - Dallas

Richemont•Dallas, TX

11d•Onsite

About The Position

The Operations Coordinator contributes to the boutique’s commercial success by upholding Maison compliance and achieving operational excellence. In a dynamic, collaborative environment, the role manages day-to-day processes and provides administrative support for transactional activities, financial compliance, logistics, inventory control, and implementation of policies and procedures. The coordinator supports effective boutique operations and a seamless client experience through careful product handling, accurate transaction processing, inventory and supply management, audit support, and collaboration with boutique management and client-facing teams. The role also develops knowledge of Cartier’s heritage and values, stays informed about industry and community developments, and shares operational best practices across the network.

Requirements

Excellent computer skills and ability to use technology.
MS Office experience required.
Availability to work retail hours, including weekends, and travel for training as needed.
Ability to work in a fast-paced, evolving environment.
Excellent analytical, organizational, and interpersonal communication skills.
Strong understanding of internal and external client service needs and priorities.
Ability to frequently move packages and products.
Strong attention to detail and ability to handle multiple tasks accurately and precisely.
Collaborative approach and ability to foster a united work environment with a can-do attitude.
Intellectual curiosity and passion for learning.

Nice To Haves

Associate’s or bachelor’s degree preferred.
Previous operations experience in luxury retail, service, or hospitality is a plus.
SAP knowledge preferred.
Additional language skills are a plus.

Responsibilities

Ensure understanding and execution of Maison policies and procedures, and encourage compliance across the boutique team.
Coordinate efficient boutique opening and closing procedures, including setup and breakdown as needed.
Manage product movement into, out of, and within the boutique, including shipments, transfers, and consignments; maintain quality control and help prevent stock losses.
Handle products carefully and follow packing, shipping, and receiving procedures, particularly for high-value creations.
Monitor financial aspects of boutique sales and ensure daily transactions and paperwork are submitted accurately and on time.
Support other transactional flows, including ecommerce, to maintain efficient operations and a seamless client experience.
Coordinate daily, weekly, and monthly inventory counts and stock movements in preparation for the annual inventory.
Uphold Cartier standards for the boutique environment, including maintenance, third-party vendors, tools, technology, and equipment.
Partner with client-facing teams to manage boutique supplies, replenishment, ordering, and Lean/5S storage organization.
Assist with care service responsibilities, including client repair flow, reports, and monthly inventory and reconciliation.
Support boutique audits and partner with management to implement and execute action plans.
Communicate and problem-solve effectively with boutique management and peers.
Assist with special projects and consistently reach or exceed KPIs.
Develop fundamental brand knowledge and convey Cartier heritage and values; remain current on industry news, competition, and community connections.
Share operational best practices with regional and network peers.
Contribute to a positive, collaborative boutique environment and help improve day-to-day processes, organization, and workflow.
Take on transversal duties to support the broader team; share feedback and information transparently and embrace diverse perspectives.
Participate actively in the network Operations community and demonstrate Cartier competencies and behaviors.