Operations Coordinator - Dallas

Richemont•Dallas, TX

1d•Onsite

About The Position

The Operations Coordinator contributes to the boutique’s commercial success by upholding Maison compliance and achieving operational excellence. In a dynamic, collaborative environment, the role manages day-to-day processes and provides administrative support for transactional activities, financial compliance, logistics, inventory control, and implementation of policies and procedures. The coordinator also supports the boutique’s client experience, operational standards, teamwork, and continuous improvement.

Requirements

Excellent computer skills and ability to use technology.
MS Office experience required.
Must be available to work retail hours, including weekends, and travel for training as needed.
Ability to work in a fast-paced, evolving environment.
Excellent analytical, organizational, and interpersonal communication skills.
Strong understanding of internal and external client service needs and priorities.
Frequent movement of packages and products.
Strong attention to detail and ability to manage multiple tasks accurately and precisely.
Collaborative approach and ability to foster a united work environment with a can-do attitude.
Intellectual curiosity and passion for learning.

Nice To Haves

Associate’s or Bachelor’s degree preferred.
Additional language skills.
Previous operations experience in luxury retail, service, or hospitality.
SAP knowledge.

Responsibilities

Ensure the team understands and follows Maison policies and procedures, and promote compliance across the boutique.
Coordinate efficient boutique opening and closing procedures.
Manage product movement into, out of, and within the boutique, including shipments, transfers, and consignments; maintain quality control and help prevent stock losses.
Handle products with care and follow packing, shipping, and receiving procedures, particularly for high-value creations.
Monitor financial aspects of boutique sales and ensure daily transactions and paperwork are submitted accurately and on time.
Support transactional flows such as ecommerce to promote efficient operations and a seamless client experience.
Coordinate inventory controls, including daily, weekly, and monthly counts and stock movements, and support the annual inventory.
Maintain Cartier standards for the boutique environment, including maintenance, third-party vendors, tools, technology, and equipment.
Partner with client-facing teams to manage boutique supplies, replenishment, ordering, and storage organization, including Lean/5S strategies.
Assist with care service responsibilities, including client repair flows, reports, and monthly inventory and reconciliation.
Support boutique audits and work with management to implement and execute action plans.
Participate in boutique setup and breakdown for opening and closing as needed.
Partner effectively with boutique management and peers using strong communication and problem-solving skills.
Assist with special projects and consistently reach and aim to exceed KPIs.
Develop knowledge of Cartier’s heritage and values; stay current on industry news, competition, and community connections.
Share and collaborate with regional and network peers on operational best practices.
Project an approachable, professional image and uphold Cartier standards in appearance and demeanor.
Contribute to a positive, collaborative boutique environment, including in-person and telephone interactions.
Improve the effectiveness and efficiency of day-to-day processes and collaborate with management to provide ideas and solutions to client-facing teams.
Take on transversal duties to support the broader team beyond everyday responsibilities.
Demonstrate Cartier competencies and behaviors, share feedback and information transparently, embrace diverse perspectives, and participate in the network Operations community.