Revenue Operations Analyst - Dallas

Bracewell•Dallas, TX

About The Position

The Revenue Operations Analyst supports billing, eBilling, accounts receivable, collections, and revenue-related close activities for the firm. The role owns billing processes for top clients and leads billing and collections for assigned legal teams, ensuring invoices and matter setups comply with engagement letters, client billing guidelines, and applicable pricing structures. It also monitors client balances and collection activity, resolves billing issues, and identifies opportunities to improve billing efficiency and collection performance.

Requirements

Advanced computer proficiency, especially with Microsoft Office Suite and Excel, as well as billing software.
Ability to handle multiple projects and meet deadlines.
Strong written and verbal communication and organizational skills, including professional communication with internal and external stakeholders.
Experience with 3E or other legal accounting software, including eBilling platforms.
Hands-on familiarity with multiple eBilling vendor systems and outside counsel guidelines.
Strong technology and office skills, including the ability to create, edit, and present complex data, analyses, and ad hoc reports.
Aptitude for working with numbers.
Ability to interact and communicate effectively and confidently with attorneys, assistants, and clients.
Detail-oriented, customer-service approach to problem-solving.
Ability to anticipate work needs and organize workflow.
Ability to follow through with minimal direction and follow up independently and on one’s own initiative.
Ability to multitask, use time efficiently, and perform professionally at a high level under tight deadlines in a fast-paced, changing environment while prioritizing and adapting to changing demands.
Flexibility to adjust to varied situations and possibly work weekends or evenings as needed.

Responsibilities

Review proformas for accuracy, including rates, discounts, and matter-specific arrangements, and work with billing attorneys to edit them for finalization and distribution.
Collaborate with a teammate to manage eBilling, including helping billing attorneys gather required fields and enter them accurately in eBilling hubs; entering exception rates for matters, titles, and timekeepers; reviewing, updating, and finalizing proformas; uploading invoices promptly; resolving rejections; monitoring accounts receivable; and contacting clients through eBilling portals about payments.
Work with attorneys, assistants, and, when needed, client accounting departments to resolve billing inquiries, monitor invoice status, and promptly resolve rejections, appeals, and compliance flags.
Conduct monthly proforma audits to ensure compliance with complex client billing guidelines.
Review AR aging reports, reconcile client accounts monthly, follow up on outstanding balances, and issue refunds, credits, and write-offs while resolving overpayments.
Review new matter setups and monthly bills for compliance with engagement letters and billing guidelines, including time-entry narrative compliance and correct rates and pricing structures.
Lead AR and billing oversight for clients supported by multiple attorneys, strengthen collections efforts, and accelerate payment resolution.
Own the billing process for the firm’s top clients.
Lead billing and collections for assigned legal teams.
Document collection efforts and maintain accurate communication logs.
Identify trends, risks, and opportunities to improve billing efficiency and collection performance.
Support month-end and year-end closing activities related to billing, AR, and revenue.
Provide timely updates on billed and unbilled client balances in the firm’s collections software so management can monitor their status.