Operations Representative Dallas

Cargolux•United States,

5d•$49,000 - $55,000

About The Position

The Operations Representative supervises station operational processes in Dallas, including administrative duties and oversight of GSA and GHA staff. The role supports compliance with local and international requirements, represents the company in local meetings when requested, reviews operational vendor invoices, and implements the company’s purchasing policy. The position ensures safe, secure, reliable, and effective ground operations in accordance with applicable laws and regulations, the Ground Ops Quality System, the Ground Ops Manual, the Security Program manual, and other applicable corporate documents. It monitors ground-handling agents, trucking companies, operational staff, supplier service-level agreements, and customer needs, including requirements for dangerous goods, live animals, perishables, and off-size cargo. The representative coordinates local Road Feeder Services with Supplier Management Transportation and raises supplier issues with the Operations Manager. The role also ensures local Ground Operations representatives provide flight operational services in accordance with flight operations procedures, including weather information, NOTAMs, flight plans, operational flight plans, crew briefings, crew callouts, and crew transportation. It ensures flight documentation is collected and retained for the period required by EASA OPS. The representative maintains professional and technical knowledge through training and other learning activities, assists with projects, participates in departmental meetings, contributes to the team, and provides colleague backup. This is a full-time position based in Dallas, with an annual salary range of $49,000–$55,000 depending on the selected candidate’s seniority and skills.

Requirements

Previous experience in logistics, warehousing, freight forwarding, airport operations, or a related field is an asset.
Good understanding of operational, safety, and security procedures.
Strong organizational and problem-solving skills, with attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office applications, such as Outlook and Excel.
Good command of English.

Nice To Haves

Experience with Icargo or similar software.

Responsibilities

Supervise station operational processes, including administrative tasks and GSA and GHA staff.
Notify relevant company departments about new legal requirements or administrative procedures affecting station operations.
Represent the company in local meetings when requested and required.
Review vendor invoices at the operational level and implement and enforce the company’s purchasing policy.
Ensure ground operations are safe, secure, high-quality, effective, and efficient and comply with applicable laws, regulations, and corporate requirements.
Ensure ground processes meet Ground Ops Quality System requirements and comply with the Ground Ops Manual and Security Program manual.
Ensure customer needs and expectations are understood and met, including those concerning dangerous goods, live animals, perishables, and off-size cargo.
Assist the station with operational matters and monitor work processes and ground handling agents, trucking companies, and operations staff.
Arrange and coordinate local Road Feeder Services with Supplier Management Transportation.
Monitor supplier service-level agreements and escalate supplier issues to the Operations Manager.
Ensure local Ground Operations representatives provide required flight operational services in accordance with flight operations procedures, including weather, NOTAMs, flight plans, operational flight plans, crew briefings, crew callouts, and crew transportation.
Ensure flight documentation is collected and stored for the period required by EASA OPS.
Maintain professional and technical knowledge through in-house training, educational workshops, professional publications, and personal networks.
Assist with projects delegated by the supervisor, attend departmental meetings, contribute to team efforts, and act as backup for employees and colleagues.