Operations Coordinator

Infinity Communications LLC • Durham, NC

18d • Hybrid

About The Position

Infinity Communications is hiring an Operations Coordinator in Durham, North Carolina, to support its California field teams. The role supports telecommunications operations involving generator service, field maintenance, and emergency response. It requires several months of on-site training in Durham. Remote work may be considered after training, subject to performance, business needs, and approval.

After training, the regular schedule is 10:00 a.m. to 7:00 p.m. Eastern Time, Monday through Friday, aligned with California business hours. The coordinator also participates in a rotating five-day on-call assignment approximately every four to five weeks, from 7:00 p.m. to 10:00 a.m. Eastern Time, staying in contact with field crews and serving as a contact for deployments.

The role maintains assignment, field-work, ticket, and asset records; updates internal and customer systems; checks maintenance and ticket closeouts for required information; follows up on missing details; tracks deadlines and escalates delays; and communicates status to operations managers, field teams, project teams, and other departments.

Requirements

• High school diploma or equivalent.
• Experience in operations coordination, project administration, ticket management, data entry, or similar work.
• Strong Microsoft Excel skills.
• Attention to detail and accuracy across multiple systems.
• Ability to manage priorities, follow procedures, meet deadlines, and communicate clearly with field and office teams.
• Availability for the 10:00 a.m. to 7:00 p.m. Eastern Time schedule and rotating overnight on-call coverage.

Nice To Haves

• Related field operations experience.

Responsibilities

• Enter new assignments and completed field work into trackers, keeping job and asset information current.
• Update Gentrac, OneLink, customer portals, and other systems with accurate job details, milestones, and ticket status.
• Complete preventative maintenance and customer ticket closeouts, checking for required information and documents.
• Follow up with California field employees and managers on missing information, discrepancies, and incomplete closeouts.
• Monitor open tickets and deadlines, raise delays early, and help the team meet customer commitments.
• Share clear status updates with California Operations managers, field teams, project teams, and other departments.
• After training, participate in the rotating five-day on-call assignment, stay in contact with field crews, and serve as a contact for deployments.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED