Operations Coordinator

Fleetrock, LLC • Milford Township, PA

2d • $19 - $21

About The Position

Fleetrock is a growing fleet management software company offering technology platforms and customized fleet solutions. The Operations Coordinator role is described as a Scheduling Coordinator position focused on answering incoming calls from customers and vendors and resolving requests according to company guidelines. The role supports Fleetrock’s service process and customer experience by making quick, accurate decisions and helping ensure customer satisfaction. Training is provided for the listed service coordination tasks. The schedule is 11 a.m.–8 p.m. or 1 p.m.–10 p.m., with a 40-hour work week and one weekend day required. No overtime is offered. Starting pay is $19.00–$21.00 per hour, depending on experience.

Requirements

• At least 1 year of customer service experience.
• Excellent customer service skills.
• Strong attention to detail.
• Ability to handle tasks professionally and with a sense of urgency.
• Willingness and ability to learn software systems.
• Strong computer skills, including Microsoft Office Suite, Excel, Word, and Outlook.
• Proficient and accurate typing skills.
• Professional manner in all dealings.
• Strong communication skills.
• Ability to multitask as needed.

Responsibilities

• Answer incoming calls from customers and vendors and resolve requests using company guidelines.
• Review estimates and invoices for cost savings and warranty applicability.
• Schedule preventative maintenance for small, medium, and heavy-duty equipment.
• Oversee service providers’ work to help ensure repairs are accurate and timely.
• Issue purchase order numbers and approvals.
• Optimize vendors.
• Align vendor costs when onboarding new vendors.
• Communicate professionally with customers and the vendor network while providing excellent customer service.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed