Operations Coordinator

Penske • Sacramento, CA

54d • Onsite

About The Position

The Operations Coordinator for the Sacramento branch completes administrative processes that support operational efficiency, effectiveness, customer satisfaction, and profitability. The role provides superior customer service and communication to internal and external customers and supports the branch financial manager with guidance and information that contributes to branch performance and profitability.

The position oversees accounts receivable and local collection contacts; monitors lease, contract maintenance, and special billing; coordinates fleet service activities and outside asset services; and partners with Fleet Services on local and centralized fleet operations. It also analyzes operational processes and reports, investigates issues affecting profitability, and recommends solutions or guidance. Additional duties include maintaining district personnel files, completing JJ Keller reports and weekly payroll, processing new-hire paperwork, and completing projects assigned by the Branch Financial Manager and District Financial Manager.

Requirements

• High school diploma or equivalent required.
• At least 2 years of customer service financial administrative experience.
• Interpersonal and relationship-building skills, with the ability to collaborate with branch team members.
• Competent written and verbal communication skills.
• Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary and work the required schedule at the specified location.
• Completion of a Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening.

Nice To Haves

• Degree preferred.

Responsibilities

• Oversee accounts receivable processes and maintain local collection contacts in support of the centralized function.
• Monitor weekly and monthly lease, contract maintenance, and special billing, and resolve issues in a timely manner.
• Establish and control processes related to billing to support customer service and branch profitability.
• Complete fleet service activities, including licensing, permitting, processing vehicles in and out of service, and researching and processing citations.
• Track and coordinate outside asset services, including unit jacket files, wash sheets, fueling, and non-maintenance vendor support.
• Partner with Fleet Services to support licensing, permitting, citations, and other fleet operations across local and centralized functions.
• Analyze and review processes involving billing, 1211 reports, credit memos, citations, accounts receivable, licensing, and other areas.
• Investigate issues that pose a risk to profitability and recommend solutions or guidance.
• Use systems or reports such as Qlikview or AS400 to understand operational dynamics, solve problems, and improve processes.
• Maintain district personnel files and JJ Keller reports, complete weekly payroll, and process new-hire paperwork.
• Complete projects and tasks assigned by the Branch Financial Manager and District Financial Manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED