Operations Coordinator

JLL•Cambridge, MA

5d•$60,008 - $60,008•Remote

About The Position

The Operations Coordinator supports a portfolio of sites and works with clients, account teams, and service providers to ensure high-quality delivery of facilities services. Reporting to the Performance Operations Manager, the role promptly and efficiently resolves issues and conflicts while providing a high degree of customer service. The position provides work order management support, program administration, reporting, and other assigned activities. It coordinates maintenance repair calls and service work orders, manages related financial processes, reviews incident tickets and open work, and communicates regularly with vendors and internal teams. The role also supports systems access and training, reporting, dispatch updates, and periodic weekly update calls. Overtime may be required as needed.

Requirements

Candidates must be authorized to work in the United States without sponsorship; visa sponsorship is not provided.

Responsibilities

Provide work order management support, program administration, reporting, and other assigned activities.
Receive and coordinate maintenance repair calls, including scheduling, follow-up, quote preparation, problem resolution, and post-service activities.
Complete repair service work orders and projects.
Manage work order financial processes, including vendor invoice processing, quote approval based on contracted rates, and cost coding.
Ensure service delivery, work orders, administrative tasks, and special projects are completed in a timely and satisfactory manner.
Review incident tickets to ensure timely resolution and appropriate escalation to internal support teams.
Communicate daily with vendors using phone, email, reports, and internal, client, and third-party systems.
Review and prioritize open work for follow-up based on age, status, or other factors, and perform appropriate follow-up.
Coordinate with Sourcing, Operations, and Finance teams to communicate customer requirements and resolve challenges, issues, or opportunities.
Work with client and service provider personnel to set up systems, maintain access and usability, provide training, and coordinate projects.
Provide required reporting, data, and dispatch updates for assigned units of business.
Conduct periodic weekly calls to share updates, check-ups, and basic information.
Participate in overtime work as needed.