Operations Coordinator

World Oil • Compton, CA

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About The Position

World Oil Environmental Services is hiring an Operations Coordinator in Compton, California. The role provides operational support to terminal dispatchers, sales, and operations, and serves as the point of contact for customer issues. The coordinator is expected to provide professional customer service and reports directly to the Terminal Manager/Regional Manager.

The position handles customer inquiries and orders, coordinates service scheduling and order paperwork with terminals and dispatch, communicates estimated arrival times and job schedules, and ensures new part washers are correctly set up in company systems for service, pricing, serial-number tracking, use, and maintenance. The role may also recommend improvements to products, packaging, shipping, service, or billing procedures and perform other related duties as assigned.

World Oil Environmental Services describes itself as a family-owned company that focuses on work-life balance and a healthy, safe, and productive work environment. Applicants receiving an employment offer must pass a controlled-substances test under the company’s Drug & Alcohol policy; the offer is conditioned on a negative result.

Requirements

• 1–2 years of customer service, administrative, operations, logistics, or related experience.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Strong verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Professional, customer-focused demeanor.

Responsibilities

• Respond to customers by telephone or in person with information about products or services; take or enter orders, cancel accounts, and obtain complaint details.
• Set up new accounts by providing delivery schedules and pricing.
• Place daily service orders at the terminal level to support customer service as required.
• Coordinate with terminals to confirm orders are printed and in dispatch’s possession, with all supporting paperwork included; ensure dispatch has paperwork for multiple waste streams to prevent incomplete or repeated runs.
• Receive and communicate dispatch’s estimated time of arrival to appropriate parties.
• Communicate professionally with customers when orders are placed and when jobs are scheduled.
• Ensure new part washers are properly set up for service, with accurate pricing and serial numbers recorded in the correct systems for tracking use and maintenance.
• Recommend improvements to products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed