Coordonnateur(trice) des opérations / Operations coordinator

SharkNinja•Montreal, QC

1d•CA$45,200 - CA$69,800•Onsite

About The Position

SharkNinja is a global product design and technology company. The Operations Coordinator will be responsible for assisting with all aspects of SharkNinja’s order management process, providing customer service to our retailers and internal stakeholders, working with 3PLs and transport carriers, as well as performing general administrative tasks. The Operations Coordinator will focus primarily on the accurate processing of customer orders for SharkNinja’s major retailers in meeting and exceeding defined objectives in support of Retail Execution Lifecycle and Perfect Order Execution. They will also work very closely with Finance and Sales to review, research, and assist in corrective actions associated with retailer chargebacks. The Operations Coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement. The Operations Coordinator is an advocate for the customer and customer experience.

Requirements

Strong attention to detail and accuracy.
Ability to work autonomously.
Intermediate Excel skills.
Strong problem-solving and analytical skills.
Ability to work under pressure in a fast-paced environment.
Well organized and able to multi-task.
Strong communication skills.
Ability to work collaboratively within a team.
Results-oriented mindset.
Comfort using or learning AI-enabled tools (e.g., Copilot, ChatGPT, Claude, or similar) to improve productivity and ways of working.
Curiosity and openness to adopting new technologies and continuously improving processes.
University degree, preferably in Commerce.
2+ years of experience in customer service or account management.
2+ years of experience working with major retailers in a B2B environment.
Must be able to communicate effectively in English and French.

Nice To Haves

Exposure to AI tools, automation, or data-enhanced workflows is considered an asset.

Responsibilities

Process all orders to send to the distribution facility.
Verify inventory availabilities.
Deal with logistics: routing orders via EDI or Retailer portals.
Pro-actively open-order files by account indicating current routing issues & actions/EDC dates.
Weekly review of results with Sales teams.
Actively work to achieve on-time delivery metrics (OTIF).
Escalate issues and identify solutions.
Research compliance related deductions/errors and participate in cross-functional efforts to implement corrective actions.
Assist in the review and research of all disputes rejected claims to determine next steps.
Use AI-assisted tools to support order validation, issue identification, and data accuracy (e.g., detecting discrepancies or missing information).
Identify opportunities to streamline repetitive administrative and operational tasks through automation and AI-enabled tools.
Contribute to continuous improvement initiatives by adopting new technologies that enhance efficiency and decision-making.