Operations Coordinator

DREAM•New York, NY

4d•$65,000 - $70,000•Onsite

About The Position

DREAM is seeking a dynamic, results-driven Operations Coordinator to support the day-to-day operations of its school. Reporting directly to the Director of Operations, the Coordinator helps ensure efficient office operations and exemplary customer service. The role maintains administrative systems and routines, serves as a contact for general inquiries, and supports front-desk operations, vendor management and invoicing, inventory and ordering at the East Harlem location, and student recruitment. Candidates should understand and value DREAM’s comprehensive approach to youth development and be able to inspire and motivate staff in support of students’ potential and success. The Coordinator supports inventory and procurement, student recruitment and family engagement, facilities coordination, administrative systems and records, office management, and school meal service. The position includes organizing recruitment events, supporting family communications, coordinating deliveries and mail, assisting with meal orders and meal-service logistics, and maintaining positive working relationships with staff and vendors. The position requires at least two years of administrative experience and a high school diploma; a bachelor’s degree is preferred. The schedule must allow work from at least 7:15 a.m. to 4:15 p.m., with availability for some early mornings, evenings, and weekends. The role has physical demands that include standing, walking, bending, reaching, and lifting heavy objects. DREAM offers a competitive salary of $65,000–$70,000 per year, with the final starting salary depending on qualifications, internal equity, and budget. The position is a school-based, 12-month role.

Requirements

High school diploma required; bachelor’s degree preferred.
At least two years of administrative experience; nonprofit experience preferred.
Ability to work at least 7:15 a.m.–4:15 p.m., with availability for some early mornings, evenings, and weekends.
Strong commitment to customer service and understanding of the importance of administrative functions to the organization’s mission.
Dependability and commitment to being on time and prepared.
Collaborative team-player.
Solid oral and written communication skills.
Willingness to adapt priorities at short notice and a “whatever it takes” attitude.
Strong computer skills, including proficiency with Microsoft Word, Excel, and Outlook.
Strong belief in DREAM’s mission and values, including the belief that all students can succeed and a desire to make a difference for students, families, and the community.
Ability to meet the position’s physical demands, including standing, walking, bending, reaching overhead, lifting heavy objects, working in tight spaces, handling objects and operating tools or computers, and using specified visual abilities, with reasonable accommodations where applicable.

Nice To Haves

Experience with school-based systems such as ATS, PowerSchool, or SchoolMint.
Bilingual Spanish/English.
Bachelor’s degree.

Responsibilities

Support staff with ordering and ensure orders are placed and delivered on time.
Maintain the procurement platform and keep its information up to date.
Help maintain supply areas and ensure staff have necessary supplies and resources.
Help develop inventory systems and communicate with staff about order status.
Support the monthly AMEX reporting process.
Support outreach to prospective applicants, SchoolMint applications, and family tours.
Help plan and execute student recruitment and family engagement events, including some weekend and after-hours events.
Support current-family outreach for re-enrollment and call families about enrollment and new-family engagement.
Take on additional student recruitment responsibilities as needed.
Identify and escalate facilities issues and needs to the Facilities Team.
Help conduct regular facilities walkthroughs with the Director of Operations and uphold DREAM’s aesthetics standards.
Help maintain student information systems, including attendance, student rosters, and reporting for school staff.
Assist with vendor contracts, invoice payments, and record keeping.
Coordinate incoming and outgoing mail through USPS and FedEx.
Support the collection and maintenance of student records, including physicals, immunizations, and pickup lists.
Provide additional administrative support as needed, including ordering food and arranging transportation.
Oversee the delivery system and arrange deliveries as appropriate.
Keep the office organized and common spaces clean and stocked.
Maintain positive relationships with staff and assist with school-wide family communications.
Help place student meal orders and ensure sufficient food is available for students who want it.
Support meal billing and tracking of student meal counts.
Coordinate meal-service logistics, including scheduling, troubleshooting, and adherence to compliance and safety expectations.
Help maintain relationships with food vendors and deliver food and meal carts to the cafeteria and designated classrooms.

Benefits

Medical plan options, with DREAM subsidizing the majority of costs for employees and eligible family members.
Dental and vision plans.
Disability benefits.
Life insurance.
Up to 12 weeks of fully paid parental leave.
Flexible spending account options.
Pre-tax commuter benefits for parking and transit.
Fitness and entertainment discounts.
Employee assistance program (EAP) support.
403(b) retirement plan with employer match starting at 4% after one year, with increases tied to tenure.
Referral, performance, and tenure milestone bonuses.
Discounted school meals through the in-house Scratch Food Program.
Tuition reimbursement support.
Access to a professional development fund.
Approximately 48 days off throughout the school year for school-based 12-month employees, including holidays, school breaks, personal days, and wellness days.