Operations Coordinator

US Pack Services•Bolingbrook, IL

16d

About The Position

The Operations Coordinator supports and executes delivery operations for healthcare clients in a fast-paced environment. This entry-level role coordinates Independent Contractor (IC) couriers to ensure timely and compliant transport of critical healthcare shipments, including STAT and temperature-sensitive deliveries. The coordinator supports service excellence through communication, compliance oversight, and real-time problem-solving while following healthcare industry standards such as HIPAA, FDA guidelines, and Good Distribution Practices (GDP). The role involves monitoring dispatch and route coverage, coordinating route assignments and changes, supporting couriers during deliveries, handling shipment and inventory tasks, and maintaining accurate records and reports. The coordinator also verifies courier, vehicle, and shipment compliance, helps onboard and track IC documentation, and may reroute or personally execute deliveries during emergencies or critical service escalations. The position requires a detail-oriented, proactive person who can work reliably in time-sensitive and regulated environments. The schedule is Tuesday through Saturday, 5:00 AM to 1:30 PM, with overtime as needed. Availability to work extra hours, weekends, and holidays is preferred. The role involves occasional travel. Pay is $18.00–$22.00 per hour, depending on experience.

Requirements

Familiarity with healthcare logistics practices, including HIPAA compliance, cold chain requirements, proper handling of medical specimens, and time-critical deliveries.
Ability to understand and follow software applications, scanning procedures, and related operational processes.
Strong attention to detail and clear, effective communication with drivers, customers, and healthcare clients.
Ability to exercise independent judgment to plan, prioritize, and organize competing tasks and deadline-driven responsibilities.
Proactive and resourceful approach, with the ability to work effectively in a fast-paced, time-sensitive healthcare delivery environment.
Ability to develop and maintain meaningful business relationships with customers.
Basic proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
Valid driver’s license and a clean, functional vehicle.
Ability to read small print.
Ability to lift and move up to 75 pounds on occasion.
Ability to work overtime as needed.
College degree, or High School Diploma/GED with equivalent relevant experience.

Nice To Haves

Previous experience in healthcare logistics, courier services, or supply chain support.
Certifications such as Bloodborne Pathogens Training, HAZMAT Transportation, or Temperature-Controlled Packaging.
Six Sigma Green Belt Certification.
Availability to work extra hours, weekends, and holidays.

Responsibilities

Monitor dispatch boards to ensure route coverage, driver check-ins, and on-time delivery of healthcare shipments, including STAT and temperature-sensitive deliveries.
Coordinate route assignments and changes, communicate updates to Dispatch and Independent Contractors, and reconcile route sheets with shipment paperwork.
Provide real-time support to Independent Contractors during deliveries, troubleshoot service issues, and arrange backup STAT coverage as needed.
Promptly address and escalate delivery delays, service interruptions, missing freight, client concerns, and compliance issues.
Reroute or personally execute deliveries as needed to address emergencies or critical service escalations.
Receive, unpack, and inspect incoming shipments for accuracy, completeness, and damage.
Pick and pack orders according to shipment requirements.
Review inventory to ensure stored assets are organized, accounted for, and free from defects or damage.
Inspect and document vehicle compliance with healthcare-specific requirements, including insulation, refrigeration, and safety equipment.
Verify Independent Contractor compliance with HIPAA, PPE, uniform, visible identification, and customer-specific protocols.
Conduct cold chain compliance checks and document conditions for temperature-controlled shipments.
Maintain chain-of-custody records, delivery confirmations, and compliance documentation for customer requirements and audit readiness.
Complete and submit daily client-specific service reports and compliance logs, and prepare route performance and exception reports as directed.
Assist with sourcing and onboarding new Independent Contractors and ensure their required documentation is complete, current, and compliant.
Maintain and track Independent Contractor documentation, including insurance, licenses, and background checks.
Follow company procedures, safety guidelines, and applicable regulatory and customer requirements.
Maintain a clean, safe, and organized work area.
Perform other duties as assigned.