Operations Coordinator

US Pack Services LLC • Bolingbrook, IL

18d • $18 - $22

About The Position

The Operations Coordinator supports and executes delivery operations for healthcare clients in a fast-paced environment. This entry-level position coordinates Independent Contractor (IC) couriers to ensure timely, compliant transport of critical healthcare shipments. The role supports service excellence through communication, compliance oversight, and real-time problem-solving while following healthcare requirements such as HIPAA, FDA guidelines, and Good Distribution Practices (GDP). It is suited to a detail-oriented, proactive person committed to reliable service in time-sensitive, regulated environments.

The role includes monitoring dispatch and delivery activity, coordinating routes and courier support, managing shipment and inventory processes, checking vehicle and courier compliance, maintaining documentation and reports, and assisting with IC sourcing and onboarding. The position is scheduled Tuesday through Saturday, 5:00 AM to 1:30 PM, with occasional travel. Pay is $18.00–$22.00 per hour, depending on experience. Availability for extra hours, weekends, and holidays is preferred.

Requirements

• Familiarity with healthcare logistics, including HIPAA compliance, cold chain requirements, proper handling of medical specimens, and time-critical deliveries.
• Ability to understand and follow software applications, scanning procedures, and related operational processes.
• Strong attention to detail and clear, effective communication with drivers, customers, and healthcare clients.
• Ability to exercise independent judgment to plan, prioritize, and organize competing tasks and deadline-driven responsibilities.
• Proactive and resourceful, with the ability to work effectively in a fast-paced, time-sensitive healthcare delivery environment.
• Ability to develop and maintain meaningful business relationships with customers.
• Basic proficiency with Microsoft Outlook, Excel, and Word.
• Valid driver's license and a clean, functional vehicle.
• Ability to read small print.
• Ability to lift and move up to 75 pounds on occasion.
• Ability to work overtime as needed.

Nice To Haves

• College degree preferred, or high school diploma/GED with equivalent relevant experience.
• Certifications such as Bloodborne Pathogens Training, HAZMAT Transportation, or Temperature-Controlled Packaging are a plus.
• Previous experience in healthcare logistics, courier services, or supply chain support preferred.
• Six Sigma Green Belt Certification preferred.
• Availability to work extra hours, weekends, and holidays preferred.

Responsibilities

• Monitor dispatch boards for route coverage, driver check-ins, and on-time healthcare shipments, including STAT and temperature-sensitive deliveries.
• Coordinate route assignments and changes, update Dispatch and ICs, and reconcile route sheets with shipment paperwork to resolve discrepancies.
• Support ICs during active deliveries, troubleshoot issues, and arrange backup STAT coverage when needed.
• Promptly address and escalate delivery delays, service interruptions, missing freight, client concerns, and compliance issues.
• Reroute or personally execute deliveries as needed during emergencies or critical service escalations.
• Receive, unpack, and inspect incoming shipments for accuracy, completeness, and damage.
• Pick and pack orders according to shipment requirements.
• Review inventory to ensure stored assets are organized, accurately accounted for, and free of defects or damage.
• Inspect and document vehicle compliance with healthcare-specific requirements, including insulation, refrigeration, and safety equipment.
• Verify IC compliance with HIPAA, PPE, uniform and visible identification standards, and customer-specific protocols.
• Conduct and document cold chain compliance checks for temperature-controlled shipments.
• Maintain chain-of-custody records, delivery confirmations, and compliance documentation for customer requirements and audit readiness.
• Complete daily client-specific service reports and compliance logs, and prepare route performance and exception reports as directed.
• Assist with sourcing and onboarding ICs, ensuring required documentation is complete, current, and compliant with customer requirements.
• Maintain and track IC documentation, including insurance, licenses, and background checks.
• Follow company procedures, safety guidelines, and applicable regulatory and customer requirements.
• Maintain a clean, safe, and organized work area.
• Perform other duties as assigned.

Benefits

• For full-time positions: 401(k), health insurance, disability/life insurance, paid time off (PTO), and paid holidays.
• For part-time positions: 401(k) and paid sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED