OPERATIONS COORDINATOR

General Logistics Systems US, Inc.•Kent, WA

23d

About The Position

The Operations Coordinator supports the daily operations of an assigned location by communicating with drivers, contractors, customers, and Operations team members to help ensure the successful delivery and pickup of parcels and packages. The role requires strong communication skills and quality service to stakeholders through phone and in-person interactions. The Operations Coordinator reports directly to the Depot Supervisor on shift. The position provides dispatching and clerical support, helps maintain departmental workflow, assists with operations applications and processes, and coordinates with operations and management to ensure required paperwork, permits, and licenses are complete and valid. The coordinator may also assist with training and onboarding and perform other projects and duties as assigned.

Requirements

Must be able to perform each essential duty satisfactorily.
Must be willing to follow instructions and accept supervision.
Must maintain a positive attitude toward work and cooperate with coworkers and supervisors.
Must be able to lift 75 lbs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Ensure drivers have current route sheets for scheduled routes as needed.
Assist TPC managers in getting drivers out on time and monitoring their performance.
Ensure pickups are scheduled to the appropriate route driver.
Conduct weekly TPC business relationship meetings.
Maintain cordial working relationships with drivers, managers, and other department employees.
Use knowledge of roads and streets in service areas to help drivers locate delivery sites, and communicate with department employees to dispatch help for routine requests or urgent situations.
Maintain or assist in maintaining assigned files and records, including receiving and processing pre-trips, sign-out sheets, and employee forms.
Maintain current knowledge of routes and locations to support timely service and accurate information.
Perform clerical support duties such as typing correspondence and memos, compiling data and preparing reports, answering and routing calls or messages, processing requisitions, and distributing mail.
Perform dispatching and clerical support duties for the assigned department.
Support individual needs involving operations applications and processes.
Coordinate with operations and management to ensure necessary paperwork, permits, and licenses are complete and valid.
Review email correspondence and address it or direct it to the appropriate operations manager for review.
Compile and maintain reports and spreadsheets as needed.
Assist other departments as needed for Operations Management.
Assist with training and onboarding as assigned by management.
Maintain workflow within the department.
Perform other projects and duties as assigned.