Operations Coordinator

Penske•El Paso, TX

83d

About The Position

The Operations Coordinator completes administrative processes for one or more branches to support operational efficiency, effectiveness, customer satisfaction, and profitability. The role provides superior customer service and communication to internal and external customers and supports the Branch Financial Manager with guidance and information that contribute to branch performance and profitability. The position works Monday through Friday, 8:00 a.m. to 4:30 p.m., at $19.50 per hour. Responsibilities span financial operations, fleet operations, process analysis, and administrative support. The coordinator oversees accounts receivable processes and local collection contacts; monitors lease, contract maintenance, and special billing; completes fleet service activities; tracks outside asset services; and analyzes reports and processes to identify issues and recommend improvements. Additional duties include maintaining district personnel files, completing weekly payroll, processing new-hire paperwork, and undertaking projects assigned by financial managers.

Requirements

High school diploma or equivalent required.
At least 2 years of customer service financial administrative experience.
Interpersonal and relationship-building skills, with the ability to collaborate with branch team members.
Competent written and verbal communication skills.
Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary and work the required schedule and at the required location.
Completion of a Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening.

Nice To Haves

Degree preferred.
Agile and quick learner who enjoys collaborative projects and continuous education.

Responsibilities

Oversee accounts receivable processes and maintain local collection contacts in support of the centralized function.
Monitor weekly and monthly lease, contract maintenance, and special billing, and take initiative to resolve issues promptly.
Establish and control related processes that support customer service and branch profitability.
Complete fleet service activities, including licensing, permitting, placing vehicles in and out of service, and researching and processing citations.
Track and coordinate outside asset services, including unit jacket files, wash sheets, fueling, and other non-maintenance vendor support.
Partner with Fleet Services to coordinate local and centralized functions for licensing, permitting, citations, and other fleet operations.
Analyze and review processes in areas such as billing, 1211 reports, credit memos, citations, accounts receivable, and licensing.
Investigate issues that pose a risk to profitability and recommend solutions or guidance.
Use systems and reports such as Qlikview or AS400 to understand operational dynamics, solve problems, and improve processes.
Maintain District Personnel Files and JJ Keller reports.
Complete weekly payroll and process new-hire paperwork.
Complete projects and tasks assigned by the Branch Financial Manager and District Financial Manager.