Operations Coordinator

ExtensisHR • Quakertown, PA

1d

About The Position

Fleetrock is seeking energetic and reliable professionals for its Scheduling Coordinator team. The role handles incoming calls from customers and vendors, using company guidelines to resolve issues. Scheduling Coordinators support the service process and customer experience by making quick, accurate decisions and providing strong customer service. Training is provided for the operational tasks. The work schedule is either 11 a.m.–8 p.m. or 1 p.m.–10 p.m., with a 40-hour work week and one weekend day required. The posting states that overtime is not offered. Starting pay is $19.00–$21.00 per hour, commensurate with experience.

Requirements

• At least 1 year of customer service experience.
• Excellent customer service skills.
• Great attention to detail.
• Ability to handle tasks professionally and with a sense of urgency.
• Willingness and ability to learn software systems.
• Strong computer skills, including Microsoft Office Suite, Excel, Word, and Outlook.
• Proficient and accurate typing skills.
• Professional manner in all dealings.
• Strong communication skills.

Responsibilities

• Answer incoming calls from customers and vendors and work toward complete resolution using company guidelines.
• Review estimates and invoices for cost savings and warranty applicability.
• Schedule preventative maintenance for small, medium, and heavy-duty equipment.
• Oversee service providers to ensure repairs are accurate and timely.
• Issue purchase order numbers and approvals.
• Optimize vendors and align vendor costs when onboarding new vendors.
• Communicate professionally with customers and the vendor network while providing excellent customer service.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed