Operations Coordinator

Penske•Denver, CO

51d•$23 - $25

About The Position

The Operations Coordinator completes administrative processes for one or more branches to support operational efficiency, effectiveness, customer satisfaction, and profitability. The role provides superior customer service and communication to internal and external customers, and supports the Branch Financial Manager with guidance and information that contributes to branch performance and profitability. The position covers financial operations, fleet operations, and process analytics. Duties include supporting accounts receivable and billing processes; coordinating vehicle licensing, permitting, citations, and outside services; and analyzing operational processes and reports to investigate issues and recommend improvements. The coordinator also maintains personnel files, completes weekly payroll, processes new-hire paperwork, and takes on projects assigned by financial managers. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The position is offered at $23.00–$25.00 per hour. A $3-per-hour shift differential is noted for second shift starting after 11 a.m.

Requirements

High school diploma or equivalent required.
At least 2 years of customer service financial administrative experience.
Interpersonal and relationship-building skills, with the ability to collaborate with branch team members.
Competent written and verbal communication skills.
Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary and work the required schedule at the specified location.
Completion of a Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening are required.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift and/or move up to 25 pounds.

Nice To Haves

Degree preferred.
Agile and quick learner who enjoys collaborative projects and continuous education.

Responsibilities

Oversee the accounts receivable process and maintain local collection contacts to support the centralized function.
Monitor weekly and monthly lease, contract maintenance, and special billing; resolve issues in a timely manner and establish and control related processes to support customer service and branch profitability.
Complete fleet service activities, including licensing, permitting, placing vehicles in and out of service, and researching and processing citations.
Track and coordinate asset-related outside services, including unit jacket files, wash sheets, fueling, and other non-maintenance vendor support.
Partner with Fleet Services to coordinate local and centralized support for licensing, permitting, citations, and other fleet operations.
Perform process analyses and reviews involving billing, 1211 reports, credit memos, citations, accounts receivable, licensing, and other areas.
Investigate issues that pose a risk to profitability and recommend solutions or guidance.
Use systems and reports such as Qlikview or AS400 to understand operational dynamics, solve problems, and improve processes.
Maintain District Personnel Files and JJ Keller reports, complete weekly payroll, and process new-hire paperwork.
Complete projects and tasks assigned by the Branch Financial Manager and District Financial Manager.