Operations Coordinator - FT

Goodwill of the Olympics & Rainier Region•Tacoma, WA

32d•$28 - $30

About The Position

The Operations Coordinator manages the day-to-day functions and operations of current and future Work Opportunity Center sites throughout Goodwill of the Olympic and Rainier Region, ensuring that goals and objectives are reached. The role oversees site operations, serves as the point of contact for site needs, supports the development of new Workforce Development locations, and coordinates facilities and events so sites are prepared to deliver programs. The position develops and maintains site policies and procedures, including operations and staff manuals. It also supports site compliance with legal and operational requirements such as ADA/FERPA, safety, insurance, business licenses, and accreditations. Administrative duties include scheduling rooms, managing supplies and equipment, handling mail and email, coordinating janitorial services and repairs, assisting with budgets and reports, and building community relationships and external partnerships. The role may coordinate and guide volunteers, interns, alumni ambassadors, or participant mentors. It requires strong administrative, communication, analytical, decision-making, leadership, and interpersonal abilities, along with proficiency in Microsoft Word, Excel, and PowerPoint. The employee must be able to perform essential duties with or without reasonable accommodation. The work environment typically has a moderate noise level. The hourly rate is $27.92–$30.35.

Requirements

Minimum of 2 to 5 years of relevant experience in office or facility management is highly preferred.
Relevant experience should include administrative communications, community engagement, external partnerships, event planning, vendor relations, and change management.
Ability to work proactively and independently while also contributing as part of a team.
Strong administrative skills, including the ability to develop documentation and tailored reports for stakeholders.
Exceptional analytical, judgment, decision-making, and communication skills.
Strong coaching, leadership, and interpersonal skills, including the ability to build understanding and consensus.
Ability to read and interpret data and metrics, write clearly and tactfully, and speak effectively before groups.
Ability to perform basic arithmetic, use basic algebra in spreadsheets, and create and manage a departmental budget.
Knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint.
Washington State Driver’s License required.
Self-motivated, resourceful, creative, and high-integrity problem solver with a positive, can-do approach and ability to build effective working relationships.
Able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bachelor’s degree in a related field, such as Business Administration, Operations Management, or Project Management, is preferred.
More extensive relevant experience, especially in leadership roles, may be particularly competitive.

Responsibilities

Oversee and manage the daily operations of Work Opportunity Center sites.
Serve as the point of contact for site needs, including closures, emergencies, and maintenance.
Manage end-to-end projects supporting the development of new Workforce Development site locations.
Coordinate and plan events for Workforce Development programs, including room scheduling and equipment needs, and ensure sites are prepared.
Develop community communication and relationship-building strategies for Work Opportunity Center locations.
Manage participation in offsite events and coordinate partner use of sites.
Assist with preparation of budgets, forecasts, and reports related to operational activities.
Perform administrative and clerical tasks as needed.
Develop, implement, and maintain site policies and procedures, including operations and staff manuals and staff seating arrangements.
Ensure sites meet applicable legal and compliance requirements, including ADA/FERPA, safety, insurance, business licenses, and accreditations.
Answer emails and conduct basic clerical work.
Schedule rooms and maintain and purchase inventory such as office supplies, equipment, and technology.
Manage mail, coordinate regular janitorial needs, and contact maintenance for repairs.
Create documentation and tailored reports for stakeholders and support departmental budget management.
May coordinate and provide guidance to volunteers, interns, alumni ambassadors, or participant mentors in support of engagement activities.

Benefits

Medical, vision, and dental insurance coverage for employees, with Goodwill paying a portion of the employee premium.
Dependent insurance coverage is available at the employee’s expense.
Accident and life insurance options.
401(k) retirement plan.
Vacation: 80 hours annually for employees with 1–4 years of service.
10 paid holidays annually.
Eight days of prorated sick leave annually.
Access to childcare benefits through Upwards.
Parental leave covered by sick or vacation hours.
Merchandise discounts for all employees.
Multiple avenues for career growth and promotion from within.