Operations Coordinator

JLL • Cambridge, MA

1d • $60,008 - $60,008 • Remote

About The Position

The Operations Coordinator supports a portfolio of sites and works with clients, account teams, and service providers to ensure effective facilities-service delivery. Reporting to the Performance Operations Manager, the role resolves issues and conflicts promptly while providing a high level of customer service. It provides work-order management support, program administration, reporting, and other assigned activities, including coordinating maintenance requests and completing repair-service work orders and projects.

The role also manages financial and administrative aspects of work orders, including vendor invoice processing, quote approvals based on contracted rates, and cost coding. It reviews and prioritizes open work, monitors incident tickets and escalations, communicates regularly with vendors and internal teams, supports client and service-provider systems and training, and provides reporting and dispatch updates. Overtime participation is required as needed. The position is remote and located in Cambridge, Massachusetts. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

• Must be authorized to work in the United States without sponsorship; visa sponsorship is not provided.

Responsibilities

• Support a portfolio of sites and coordinate with clients, account teams, and service providers to support facilities-service delivery.
• Resolve issues and conflicts promptly with a high degree of customer service.
• Provide work-order management support, program administration, reporting, and other assigned activities.
• Receive and coordinate maintenance repair calls, including scheduling, follow-up, quote preparation, problem resolution, and post-service activities.
• Complete repair-service work orders and projects.
• Manage work-order financials, including vendor invoice processing, quote approval based on contracted rates, and proper cost coding.
• Ensure service delivery, work orders, administrative tasks, and special projects are completed in a timely and satisfactory manner.
• Review incident tickets to ensure timely resolution and appropriate escalation to internal support teams.
• Communicate daily with vendors using phone, email, reports, and internal, client, and third-party systems.
• Review and prioritize open work for follow-up based on age, status, or other factors, and perform appropriate follow-up.
• Work with Sourcing, Operations, and Finance teams to communicate customer requirements and resolve challenges, issues, or opportunities.
• Work with client and service-provider personnel to set up systems, maintain access and usability, provide training, and coordinate projects.
• Provide required reporting, data, and dispatch updates for assigned business units.
• Conduct periodic weekly calls to share updates, check in, and exchange basic information.
• Participate in overtime work as needed.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package focused on mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed