Operations Coordinator, Petroleum

Intertek•Midland, TX

2d•Onsite

About The Position

Intertek is seeking an Operations Coordinator for its Caleb Brett team at its Midland, Texas facility. Caleb Brett provides cargo inspection and analytical assessment services to the oil and gas, chemical, and other commodities markets. The role manages client nominations and assignments, serves as the primary customer contact for a designated branch, area, or region, coordinates inspection and laboratory work, and provides clients with timely operational updates. It also supports account management, invoicing, customer relationships, and business growth. The position may include supervisory responsibilities such as conducting annual performance appraisals. Non-discretionary duties, including dispatching and branch sales, must not exceed 25% of work time.

Requirements

Two years of experience in an inspection company.
Knowledge of basic contract do's and don'ts.
Sound knowledge of petroleum and chemical inspection procedures.
Understanding of client business requirements in relation to the purpose of the services provided.
Working knowledge of testing relevant commodities and the significance of quality test data.
Ability and willingness to travel, build customer relationships, and contribute to company growth.

Responsibilities

Manage customer job nominations and assignments for a particular branch office, area, or region.
Serve as the single point of customer contact for business relating to the assigned branch, area, or region.
Record service requests and nomination details on a job order or equivalent, enter jobs into the appropriate records, and assign a unique identifier.
Review client instructions for potential operational, conflict-of-interest, ethics, or compliance issues and alert relevant parties to seek solutions.
Make decisions and solve issues involving customer job nominations or assignments in the assigned branch, area, or region.
Understand the nominating company's Intertek agreement, obtain and verify detailed client instructions, coordinate communications with personnel handling the work, and serve as the local contact for contract-administration issues.
Advise the Corporate Contract Administrator at Houston Headquarters of contractual issues.
Maintain communication among parties involved in assignments, organize requested services, share available information about product hazards and properties, and coordinate responsive problem resolution.
Serve as the single point of contact for designated clients' instructions, according to each location's business protocol.
Collect information from Inspectors, communicate with the laboratory about analyses performed, and assemble final reports for publication.
Manage accounts receivable balances and maintain accurate records on closed jobs for billing, volume reconciliation, and claims handling.
Maintain working geographic knowledge of Intertek locations and capabilities.
Access the personnel and services needed to complete customer assignments.
Coordinate with corporate business development on customer marketing plans, visit customers and jobsites, and represent the branch and company positively.
Perform non-discretionary duties, including dispatcher and branch sales functions, for no more than 25% of work time.
Conduct annual performance appraisals in accordance with supervisory responsibility.