Operations Coordinator, Petroleum - Midland, TX

Military Spouse Corporate Career Network•Midland, TX

1d•Onsite

About The Position

Intertek is seeking an Operations Coordinator for its Caleb Brett team at the Midland, Texas facility. Caleb Brett provides cargo inspection and analytical assessment services to oil and gas, chemical, and other commodities markets. The Operations Coordinator manages customer nominations and job assignments for a branch, area, or region; serves as the primary customer contact; coordinates inspection and laboratory work; communicates job updates; and supports account management, billing, and customer relationships. The role may also include limited dispatcher and branch sales duties, which together must not exceed 25% of work time.

Requirements

Two years of experience in an inspection company.
Knowledge of basic contract do's and don'ts.
Sound knowledge of petroleum and chemical inspection procedures.
Understanding of client business requirements in relation to the purpose of the services provided.
Working knowledge of testing the commodities central to the business and the significance of quality test data.
Ability and willingness to travel, build customer relationships, and help the company grow.

Responsibilities

Manage job nominations and assignments from designated customers for a branch office, area, or region, serving as the single point of customer contact for related business.
Record service requests and nomination details in job orders or equivalent records, enter jobs into the designated record system, and assign unique identifiers.
Review client instructions, identify potential operational, conflict-of-interest, ethics, or compliance issues, and alert relevant parties to seek solutions.
Make decisions and solve issues related to customer nominations or job assignments for the designated branch, area, or region.
Understand the nominating company's Intertek agreement, obtain and verify detailed client instructions, and coordinate communications between clients and Intertek personnel handling the work.
Serve as the local contact for contract-administration questions and advise the Corporate Contract Administrator at Houston Headquarters of contractual issues.
Maintain communication among parties involved in assignments, organize requested services, relay available information about product hazards and properties, and coordinate responsive problem-solving.
Serve as the designated single point of contact for client instructions according to the location's business protocol.
Collect information from inspectors, communicate with the laboratory about analyses performed, and assemble final reports for publication.
Manage account receivable balances and maintain accurate records on closed jobs for billing, volume reconciliation, and claims handling.
Maintain awareness of Intertek locations and capabilities and access the personnel and services needed to complete customer assignments.
Coordinate with corporate business development on customer marketing plans, visit customers and jobsites, and represent the branch and company positively.
Perform non-discretionary duties, including dispatcher and branch sales functions, for no more than 25% of work time.
Conduct annual performance appraisals in accordance with supervisory responsibility.