Operations Coordinator, Petroleum

Intertek•Midland, TX

2d•Onsite

About The Position

Intertek is seeking an Operations Coordinator for its Caleb Brett team in Midland, Texas. Caleb Brett provides cargo inspection and analytical assessment services to the oil and gas, chemical, and other commodities markets. The Operations Coordinator reviews and accepts client nominations, prepares job instructions for inspection and laboratory teams, keeps clients updated throughout operations, invoices jobs, and builds client relationships. The role manages customer job nominations and assignments for a branch, area, or region and serves as the primary customer contact for that business. It involves recording and tracking job requests, reviewing instructions for operational, conflict-of-interest, ethics, or compliance concerns, resolving issues, coordinating communications and services among clients and Intertek personnel, and addressing contract-administration matters. The coordinator also collects inspection and laboratory information, assembles reports for publication, manages accounts receivable and closed-job records, and supports customer account management and business development. The position may include nondiscretionary dispatcher and branch sales duties, which may not exceed 25% of work time. It may also include annual performance appraisals in accordance with the position’s level of supervisory responsibility. Candidates must be willing to travel, build customer relationships, and support company growth. Certain positions may require a pre-employment drug test based on the work performed.

Requirements

Two years of experience in an inspection company.
Knowledge of basic contract do's and don'ts.
Sound knowledge of petroleum and chemical inspection procedures.
Understanding of client business requirements relative to the purpose of services provided.
Working knowledge of testing commodities central to the business and the significance of quality test data.
Willingness and ability to travel, build customer relationships, and help grow the company.

Responsibilities

Manage job nominations and assignments from specified customers for a branch office, area, or region.
Serve as the single point of customer contact for business related to the assigned branch, area, or region.
Record service requests and job details, enter jobs in the appropriate record, and assign a unique identifier.
Review client instructions for potential operational, conflict-of-interest, ethics, or compliance issues and alert relevant parties.
Make decisions and solve issues involving customer nominations or assignments.
Review the nominating company's Intertek agreement, obtain and verify detailed client instructions, and coordinate communications between the client and Intertek personnel.
Serve as the local contact for contract-administration issues and advise the Corporate Contract Administrator at Houston Headquarters of contractual issues.
Maintain communication among parties involved in assignments, organize requested services, relay information about product hazards and properties, and help resolve problems.
Act as the designated single point of contact for client instructions according to local business protocols.
Collect information from inspectors, communicate with the laboratory about analyses, and assemble final reports for publication.
Manage account receivable balances and maintain accurate closed-job records for billing, volume reconciliation, and claims handling.
Maintain geographic awareness of Intertek locations and capabilities and access personnel and services needed to complete customer assignments.
Coordinate with corporate business development on customer marketing plans, visit customers and jobsites, and represent the branch and company positively.
Perform nondiscretionary dispatcher and branch sales functions, limited to no more than 25% of work time.
Perform annual performance appraisals in accordance with the level of supervisory responsibility.