Operations Coordinator- Petroleum Inspections

Intertek•Nederland, TX

2d•Onsite

About The Position

Intertek is seeking an Operations Coordinator to support its Caleb Brett Cargo & Analytical Assessment business at the Nederland, Texas facility. The role supports accurate service delivery by coordinating communication and work between internal and external clients, inspectors, laboratories, and other parties. The coordinator serves as a primary customer contact, manages job assignments and records, reviews client instructions for operational or contractual concerns, and helps ensure reports are prepared for publication. The position may perform non-discretionary dispatching tasks when necessary, for no more than 25% of total work time, and includes annual performance reviews in line with supervisory responsibilities. The schedule is 8 a.m. to 5 p.m. CDT, Monday through Friday. The employer describes this as an onsite position. Travel willingness and a valid driver’s license with a reliable driving record are required.

Requirements

At least two years of experience in an inspection company.
Solid understanding of contract basics.
Strong knowledge of petroleum and chemical inspection procedures.
Knowledge of commodity testing and the importance of quality data.
Familiarity with client business needs related to the services provided.
Willingness to travel.
Valid driver’s license and reliable driving record.
Strong work ethic, business acumen, excellent customer service, dependability, organization, and ability to set priorities.

Responsibilities

Manage customer job nominations and assignments for a designated branch, area, or region.
Serve as the primary customer liaison, handling job nominations, resolving issues, making decisions, managing receivables, and maintaining accurate job records for billing and dispute resolution.
Log service requests, assign unique identifiers, and maintain comprehensive records for each job.
Review client instructions, identify operational or compliance issues, and collaborate with relevant parties to resolve conflicts.
Communicate with clients about their needs, coordinate with appropriate Intertek personnel, and notify Corporate Contract Administration of contractual concerns.
Coordinate information among parties involved in job assignments to support timely and efficient service delivery.
Gather data from inspectors and laboratories and compile final reports for publication.
Maintain knowledge of Intertek locations and service capabilities to support appropriate resource allocation.
Collaborate with corporate business development on marketing plans, attend customer visits, and represent the branch and company positively.
Perform non-discretionary tasks, including dispatching, when necessary, for no more than 25% of total work time.
Conduct annual performance reviews in line with supervisory responsibilities.