Operations Coordinator- Petroleum Inspections - Port Arthur, TX

Military Spouse Corporate Career Network•Port Arthur, TX

1d•Onsite

About The Position

Intertek is seeking an Operations Coordinator to support its Caleb Brett Cargo & Analytical Assessment business at the Nederland, Texas facility. The role communicates with internal and external clients to help ensure services are delivered accurately. The successful candidate is expected to have a strong work ethic, business acumen, excellent customer service skills, reliability, organization, and the ability to set priorities. The coordinator manages customer job nominations and assignments, serves as a primary customer liaison, maintains job records and receivables, reviews client instructions for operational or compliance issues, and coordinates information among clients, inspectors, laboratories, and other parties. The role also compiles final reports, supports business development, and conducts annual performance reviews. Occasional non-discretionary dispatching duties may be performed when necessary, for no more than 25% of total work time. The schedule is 8 a.m. to 5 p.m. CDT, Monday through Friday. The role is on-site at the Nederland, Texas facility and requires a willingness to travel. Intertek offers competitive compensation and benefits, including medical, dental, vision, life and disability coverage, a 401(k) with company match, vacation and sick time (PTO), and tuition reimbursement.

Requirements

At least two years of experience in an inspection company.
Solid understanding of contract basics.
Strong knowledge of petroleum and chemical inspection procedures, commodity testing, and the importance of quality data.
Familiarity with client business needs related to the services provided.
Willingness to travel.
Valid driver's license and reliable driving record.
Strong work ethic, business acumen, excellent customer service, dependability, organization, and ability to set priorities.

Responsibilities

Oversee job nominations and assignments from designated customers for a branch, area, or region.
Serve as the primary customer liaison, handle job nominations, resolve issues, make decisions, manage receivables, and maintain accurate job records for billing and dispute resolution.
Log service requests, assign unique identifiers, and maintain comprehensive records for each job.
Review client instructions, identify operational or compliance issues, and collaborate with relevant parties to resolve conflicts.
Communicate with clients about their needs and coordinate with appropriate Intertek personnel; notify Corporate Contract Administration of contractual concerns.
Coordinate information among parties involved in job assignments to support timely, efficient service delivery.
Gather data from inspectors and laboratories and compile final reports for publication.
Maintain awareness of Intertek locations and service capabilities to support proper resource allocation.
Collaborate with corporate business development on marketing plans, attend customer visits, and represent the branch and company positively.
Perform non-discretionary dispatching duties when necessary, for no more than 25% of total work time.
Conduct annual performance reviews in accordance with supervisory responsibilities.