Operations Coordinator- Petroleum Inspections

Intertek•Port Arthur, TX

3d•Onsite

About The Position

Intertek is seeking an Operations Coordinator to support its Caleb Brett Cargo & Analytical Assessment business at the Nederland, Texas facility. The role supports accurate service delivery by communicating with internal and external clients and coordinating job assignments, records, reporting, and resources. The position is onsite and has a schedule of 8 a.m. to 5 p.m. CDT, Monday through Friday. The Operations Coordinator serves as a primary customer contact, reviews client instructions, coordinates information among involved parties, and helps address operational, compliance, and contractual concerns. The role also gathers information from inspectors and laboratories for final reports, supports business development activities, and performs occasional non-discretionary dispatching duties. The position includes annual performance reviews in line with supervisory responsibilities. Intertek provides quality assurance, testing, inspection, and certification services worldwide. Its Caleb Brett business specializes in cargo inspection and analytical assessment for the oil and gas, chemical, and other commodities markets.

Requirements

At least two years of experience in an inspection company.
Solid understanding of contract basics.
Strong knowledge of petroleum and chemical inspection procedures.
Knowledge of commodity testing and the importance of quality data.
Familiarity with client business needs related to the services provided.
Willingness to travel.
Valid driver’s license and reliable driving record.
Strong work ethic, business acumen, excellent customer service, dependability, reliability, organization, and ability to set priorities.

Responsibilities

Manage customer job nominations and assignments for a designated branch, area, or region.
Serve as the primary customer liaison for job nominations, issue resolution, decision-making, receivables, accurate job records, billing, and dispute resolution.
Record service requests, assign unique identifiers, and maintain comprehensive job records.
Review client instructions, identify operational or compliance issues, and collaborate with relevant parties to resolve conflicts.
Communicate and coordinate with clients to align their needs with appropriate Intertek personnel, and notify Corporate Contract Administration of contractual concerns.
Coordinate information among all parties involved in job assignments to support timely and efficient service delivery.
Gather data from inspectors and laboratories and compile final reports for publishing.
Maintain awareness of Intertek locations and service capabilities to support appropriate resource allocation.
Collaborate with corporate business development on marketing plans, attend customer visits, and represent the branch and company positively.
Perform non-discretionary dispatching duties when necessary, for no more than 25% of total work time.
Conduct annual performance reviews in line with supervisory responsibilities.