Operations Coordinator, Petroleum - Midland, TX

VetJobs•Midland, TX

2d•Onsite

About The Position

Intertek is seeking an Operations Coordinator for its Caleb Brett team at the Midland, Texas facility. Caleb Brett provides cargo inspection and analytical assessment services for oil and gas, chemical, and other commodity markets. The Operations Coordinator manages client nominations and assignments, serves as a principal customer contact for a branch, area, or region, and coordinates inspection and laboratory work from request through reporting and billing. The role also supports account management, customer relationships, marketing, and branch operations.

Requirements

Two years of experience in an inspection company.
Knowledge of basic contract do's and don'ts.
Sound knowledge of petroleum and chemical inspection procedures.
Understanding of client business requirements in relation to the purpose of the services provided.
Working knowledge of testing the commodities central to the business and the significance of quality test data.
Ability and willingness to travel, build customer relationships, and help grow the company.

Responsibilities

Manage job nominations and assignments from specific customers for a branch office, area, or region.
Serve as the single point of customer contact for business related to the assigned branch office, area, or region.
Record service requests and nomination details on job orders or equivalent records, enter jobs into the appropriate record system, and assign unique identifiers.
Review client instructions for potential operational, conflict-of-interest, ethics, or compliance issues and alert relevant parties to seek solutions.
Make decisions and resolve issues involving customer nominations or job assignments in the assigned branch office, area, or region.
Understand the nominating company's Intertek agreement, obtain detailed client instructions, verify client needs, and coordinate communications between the client and Intertek personnel handling the work.
Serve as the local contact for interpreting administrative issues involving contracts and advise the Corporate Contract Administrator at Houston Headquarters of contractual issues.
Maintain communication among parties involved in job assignments, organize requested services, relay available information about product hazards and properties, and coordinate problem resolution.
Act as the designated single point of contact for client instructions according to location business protocols.
Collect information from inspectors, communicate with the laboratory about analyses performed, and assemble final reports for publication.
Manage accounts receivable balances and maintain accurate records of closed jobs for billing, volume reconciliation, and claims handling.
Maintain working geographic awareness of Intertek locations and capabilities.
Access the personnel and services needed to complete customer assignments.
Coordinate with corporate business development on customer marketing plans, visit customers and jobsites, and represent the branch and company positively.
Perform non-discretionary duties, including dispatcher and branch sales functions, limited to no more than 25% of work time.
Perform annual performance appraisals according to the role's level of supervisory responsibility.