Operations Coordinator
About The Position
The Operations Coordinator supports the daily execution of brokerage freight by managing appointment scheduling, carrier and customer communication, shipment tracking, and exception resolution. This carrier-facing and customer-facing role helps keep loads moving on schedule and identifies potential problems before they become service failures. The coordinator works closely with Carrier Sales, the Director of Carrier Operations, and the customer service team to maintain visibility and progress from pickup through delivery. The position also supports carrier compliance checks, documentation, carrier onboarding workflows, and special projects. It is based in an office environment within a fast-paced, high-volume operational setting and may involve multi-site and/or client-facing work. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the role.
Requirements
- High school diploma or equivalent required.
- Strong proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, and ability to learn Revenova and related transportation management system tools.
- Prior experience with multi-line phone systems such as RingCentral and high call volume.
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
- Strong problem-solving skills and comfort managing time-sensitive issues under pressure.
Nice To Haves
- At least one year of experience in logistics, dispatch, customer service, or transportation support is preferred.
- Associate's degree in business, logistics, or supply chain preferred; equivalent experience accepted.
- Experience with appointment scheduling or dock scheduling systems.
- Experience with track and trace, dispatch, or carrier-facing communication.
- Bilingual English/Spanish communication skills.
- Familiarity with Highway, DAT, or Truckstop.
Responsibilities
- Schedule and confirm pickup and delivery appointments with vendors, distribution centers, and receiving locations.
- Serve as a point of contact for carriers and customers regarding load status, appointment changes, and delays.
- Track shipments in transit and proactively update status in Revenova and communicate updates to relevant parties.
- Manage exceptions, including missed appointments, delays, detention, and rejected loads, and escalate issues requiring broker or operations leadership involvement.
- Communicate with vendors and distribution centers to confirm appointment windows and resolve scheduling conflicts.
- Support carrier sales representatives with load coverage follow-up and carrier communication as needed.
- Assist the customer service team with status updates, documentation requests, and issue resolution.
- Collect and file proof of delivery, rate confirmations, and related shipment documentation.
- Maintain accurate load and appointment records in Revenova and related systems.
- Flag recurring service issues or problem lanes to the Director of Carrier Operations.
- Support carrier compliance checks, including insurance, authority, and Highway status, before load assignment.
- Coordinate with carriers on appointment windows, detention, and check calls throughout the day.
- Support onboarding of new carriers into tracking and communication workflows as needed.
- Assist with special projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
