Operations Coordinator

Penske•Lacey, WA

15d

About The Position

The Operations Coordinator completes administrative processes that support the branch’s operational efficiency, effectiveness, customer satisfaction, and profitability. The role provides superior service and communication to internal and external customers and supports the branch financial manager with guidance and information that contribute to branch performance and profitability. The position oversees accounts receivable processes and local collection contacts; monitors lease, contract maintenance, and special billing; and establishes processes that support customer service and branch profitability. Fleet-related work includes licensing and permitting, vehicle in/out-of-service activities, citation research and processing, and coordination of non-maintenance outside services. The coordinator works collaboratively with Fleet Services and local and centralized teams. The role also reviews operational processes and reports, investigates risks to profitability, and recommends solutions or guidance. Additional duties include maintaining district personnel files and JJ Keller reports, completing weekly payroll, processing new-hire paperwork, and handling projects assigned by the Branch Financial Manager and District Financial Manager. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. Salary is $23.00 per hour.

Requirements

High school diploma or equivalent required.
At least 2 years of customer service financial administrative experience.
Interpersonal and relationship-building skills, including the ability to collaborate with branch team members.
Competent written and verbal communication skills.
Ability to learn quickly and collaborate on projects and continuous education.
Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
Regular, predictable, full attendance.
Willingness to travel as necessary and work the required schedule and at the specified location.
Completion of the Penske employment application and required background investigation and drug screening.

Nice To Haves

A degree is preferred.

Responsibilities

Oversee accounts receivable processes and maintain local collection contacts in support of the centralized function.
Monitor weekly and monthly lease, contract maintenance, and special billing, and resolve issues promptly.
Establish and control processes that support customer service and branch profitability.
Complete fleet service activities, including licensing, permitting, vehicle in/out-of-service processing, and researching and processing citations.
Track and coordinate non-maintenance outside services, including unit jacket files, wash sheets, fueling, and other vendor support.
Collaborate with Fleet Services and local and centralized functions on licensing, permitting, citations, and other fleet operations.
Analyze and review processes such as billing, 1211 reports, credit memos, citations, accounts receivable, and licensing.
Investigate issues posing a risk to profitability and recommend solutions or guidance.
Use systems or reports such as Qlikview or AS400 for problem solving and process improvement.
Maintain district personnel files and JJ Keller reports, complete weekly payroll, and process new-hire paperwork.
Complete projects and tasks assigned by the Branch Financial Manager and District Financial Manager.