Operations Coordinator

EY•Hartford, DC

6d•$41,500 - $85,600

About The Position

The Operations Coordinator processes and/or reviews complex Human Resources transactions in accordance with established policies and procedures within the Human Resources Talent Enablement Center (TEC), with limited supervision. The role includes detailed reconciliation and balancing of HR transactions, resolving processing issues, and escalating questions or discrepancies. The coordinator may coach less experienced team members and contribute to reporting and special projects. The role responds to internal and external customer needs, including non-routine inquiries, by analyzing activity and taking appropriate actions to reach resolution. It requires sound judgment in applying concepts and guidelines, following through on commitments, prioritizing assignments, and identifying barriers and solutions for leadership. The coordinator is expected to take ownership of recruitment-related work and process improvement, while remaining curious and eager to learn. The position is listed for anywhere in the country. EY describes a comprehensive compensation and benefits package, with salary ranges varying by geographic area. Individual salaries are based on factors including education, experience, knowledge, skills, and geography.

Requirements

High school diploma or equivalent work experience.
Ability to research, analyze, interpret, and document transactions and issues with minimal supervision while following standard TEC procedures.
Ability to understand customer expectations and deliver service that exceeds customer needs within department guidelines.
Effective verbal and written communication skills.
Ability to anticipate client needs and identify and resolve issues affecting quality service.

Nice To Haves

Approximately 1–3 years of related experience preferred.
Knowledge and application of immigration-related recruitment.
Flexibility to adapt to changing business situations.
Strong presentation, research, and change-management skills.
Aptitude for learning new technologies quickly.
Specific knowledge of HR functions preferred.

Responsibilities

Perform duties with limited supervision in accordance with established policies and procedures.
Process and/or review complex Human Resources transactions.
Reconcile and balance HR transactions in detail.
Escalate questions and discrepancies.
Proactively contact EY Recruiting or Talent Team members, other EY personnel, and external parties about processing issues as appropriate.
Identify transaction issues and propose solutions to leadership.
Prepare, contribute to, and potentially run reports as directed.
Meet production volume and quality standards established by department management.
Assist with special projects as requested.
Respond to internal and external customer inquiries, including non-routine inquiries, by analyzing activity and taking appropriate actions to resolve them.
Prioritize assignments, follow through on commitments, and identify and propose solutions for barriers to leadership.
Coach less experienced team members.