Operations Coordinator

World Travel, Inc. • Exton, PA

13d

About The Position

The Operations Coordinator provides internal and external technical support for online booking tools and technologies, including Concur Travel, ETTA, Get There, TravelBank, and the WorldMobile App. The role provides courteous, timely, accurate, and efficient issue resolution to customers through phone, email, and chat, including navigation assistance, troubleshooting, and answering inquiries about online booking tools.

The coordinator assists with online tool navigation, password resets, profile setup, booking tools, and company mobile applications. They organize their day around incoming customer support calls, chats, and emails; open and follow up on internal service desk cases when necessary; and communicate escalated issues and trends to management. The role may also involve site demonstrations or WebEx training. The employee is expected to stay current on tool releases, product enhancements, and travel-industry events.

This is a full-time, Monday–Friday position working 40 hours per week, with shifts scheduled between 8 a.m. and 8 p.m. The company may change the schedule to meet business needs, and overtime may be requested. The employee may also be asked to report to a company office for training, support, or other reasonable business needs.

Requirements

• Excellent written and verbal communication skills, particularly with a customer-service focus.
• Ability to work independently as a self-starter and willingness to learn.
• Strict attention to detail.
• Ability to work in a fast-paced, stressful environment.
• Commitment to lifelong learning.
• Technical aptitude.
• 1–3 years of previous experience using Concur Travel, ETTA, Get There, and TravelBank.

Nice To Haves

• College degree preferred.

Responsibilities

• Assist customers with online tool navigation, password resets, and profile setup.
• Support customers using online booking tools and company mobile applications.
• Respond to customer support calls, chats, and emails.
• Troubleshoot and resolve inquiries about online booking tools.
• Open internal service desk cases when necessary and follow up until issues are resolved.
• Communicate escalated issues and trends to management.
• Conduct site demonstrations or WebEx training when asked.
• Keep current with online tool releases, product enhancements, and travel-industry events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed