Operations Coordinator

Penske•Milford, DE

11d•Onsite

About The Position

The Operations Coordinator completes administrative processes for the branch to support operational efficiency, effectiveness, customer satisfaction, and profitability. The role provides superior customer service and communication to internal and external customers and supports the branch financial manager with guidance and information that contributes to branch performance and profitability. The position is located at the Penske facility at 620 Marshall Street in Milford, Delaware. Responsibilities include supporting financial operations through accounts receivable oversight, local collection contacts, billing monitoring, and timely issue resolution. The Coordinator also completes fleet service activities, coordinates non-maintenance outside asset services, and works with Fleet Services on licensing, permitting, citations, and other fleet operations. The position analyzes operational processes and reports to identify problems and recommend solutions or guidance, using systems such as Qlikview or AS400. Additional duties include maintaining district personnel files and JJ Keller reports, completing weekly payroll, processing new-hire paperwork, and completing projects assigned by the Branch Financial Manager and District Financial Manager.

Requirements

High school diploma or equivalent required.
At least 2 years of customer service financial administrative experience.
Interpersonal and relationship-building skills, with the ability to collaborate with branch team members.
Competent written and verbal communication skills.
Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary and work the required schedule at the specified location.
Complete a Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and remember and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift and/or move up to 25 pounds/12 kilograms.
Vision abilities including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

A degree is preferred.
Agility and ability to learn quickly.
Enjoyment of collaborative projects and continuous education.

Responsibilities

Oversee the accounts receivable process and maintain local collection contacts in support of the centralized function.
Monitor weekly and monthly lease, contract maintenance, and special billing, and proactively resolve issues in a timely manner.
Establish and control related processes to support customer service and branch profitability.
Complete Fleet Service activities, including licensing, permitting, placing vehicles in and out of service, and researching and processing citations.
Track and coordinate outside asset services, including unit jacket files, wash sheets, fueling, and other non-maintenance vendor support.
Partner with Fleet Services to support licensing, permitting, citations, and other fleet operations through collaboration between local and centralized functions.
Analyze and review processes involving billing, 1211 reports, credit memos, citations, accounts receivable, licensing, and other areas.
Investigate issues that pose profitability risks and recommend solutions or guidance.
Use systems or reports such as Qlikview or AS400 to understand operational dynamics, solve problems, and improve processes.
Maintain district personnel files and JJ Keller reports, complete weekly payroll, and process new-hire paperwork.
Complete projects and tasks assigned by the Branch Financial Manager and District Financial Manager.