Operations Coordinator

Archway Marketing Services • South Bend, IN

1d • Onsite

About The Position

The Operations Coordinator is responsible for a variety of tasks related to inventory management, order processing, and client reporting. This role involves creating tasks for inventory movement, preparing picking areas, printing orders, handling returns, and coordinating with various teams to ensure client Service Level Agreements (SLAs) are met. The position also requires managing inbound deliveries, coordinating inventory pulls, handling compliance-related requirements, and researching/managing order errors. Additionally, the Operations Coordinator will compile and publish client scorecards and other metric reports, define and update department processes, and distribute client-specific reports. This role involves proactive troubleshooting of order issues, identifying root causes, and coordinating resolutions between departments. Maintaining a clean and safe work area, and supporting corporate quality, health, and safety standards are also key responsibilities.

Requirements

• High School Diploma or GED required
• Previous Warehouse Management Systems (WMS) experience preferred
• 1 year warehouse experience
• PC computer skills required
• Strong math and reading skills
• Strong analytical aptitude
• Strong written and verbal communication
• Ability to work independently or in a team environment
• Ability to pay attention to detail to ensure accuracy
• Physical requirements include lifting (40lbs), carrying, bending, sitting, stretching, and standing for long periods of time

Nice To Haves

• Associates degree preferred

Responsibilities

• Create task to move inventory
• Prepare picking area
• Print order to move product to meet client SLA
• Handle returns
• Monitor and coordinate Pick location replenishments
• Coordinate inbound delivery appointments and receiving shipments
• Coordinate pull and delivery of needed inventory items for line jobs
• Coordinate all compliance related requirements, gather data and manage hold inventory and all compliance-related reporting.
• Research and manage reporting of order errors. Update and implement Order error process.
• Compile and publish Client Scorecard and other metric reporting within organization.
• Define and update existing department Processes for improvements when identified
• Late and Rush Order Recap Reporting
• All cross team communications will be done via email, when needed, or other tools as appropriate.
• Communicate professional while working through issues with all team members.
• Escalates Order Issues when information is not received that is needed to get action required to move orders forward, when appropriate.
• Distribute Client Specific Reports
• Monitor, reconcile and publish daily Open Orders Report, per Open Orders Process
• Create and coordinate inventory forecasting tools for assigned clients.
• Troubleshooting and Resolution of Order Issues Identified
• Proactively works Order issues as appropriate, and follow up with assigned teams when resolution is not moving forward in a timely manner.
• Trouble shoots issues from Issues reported to the Order Management group to identify root cause or other systemic problems. Identify and help implement solutions to encourage positive change.
• Coordinate resolution between various departments to identify and Order Issues preventing successful order fulfillment, processing or shipment to the client.
• Maintain a clean, organized and safe work area
• Support and maintain corporate quality, health and safety standards, processes, policies, practices and work instructions. (ISO standards where applicable)
• All other duties as assigned

Benefits

• Health, dental, vision benefits
• Life, AD&D, short- and long-term disability insurance
• Generous paid time off (PTO)
• Recognition programs and service awards
• 401 (k)
• Employee assistance program, including identity theft protection and travel assistance
• Employee discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED