Operations Coordinator

SGS•Deer Park, TX

20d•$70,000 - $120,000

About The Position

The Operations Coordinator manages and directs the daily inspection workload and business operations for SGS’s bulk liquid cargo inspection, sampling, and testing services for customers in the oil, gas, and chemical industries. The role monitors and schedules inspectors, supports customers and field operations, and exercises independent judgment on matters of significant importance to customers. The position also acts as branch manager on duty between 5 p.m. and 8 a.m. when required by customers.

Requirements

High school diploma or GED.
Three years of industry-related coordination experience.
High accuracy and attention to detail.
Excellent interpersonal, presentation, and verbal and written communication skills; ability to read and comprehend labels and instructions.
Dependable and reliable attendance.
Ability to follow instructions independently with little or no supervision.
Ability to lift bulky items weighing up to 50 pounds and to climb, bend, and reach without restriction.
Excellent customer service skills and ability to make independent decisions to meet customer requirements.
Ability to lead an effective team and foster collaboration.
Excellent organization and time-management skills, including working under pressure and meeting deadlines across multiple projects.
Ability to comprehend, analyze, and compile technical and financial information into reports or other formats.
Ability to independently plan, organize, and complete a variety of projects.
Ability to analyze and solve problems.
Ability to work independently in a fast-paced, multitasking environment.
Willingness to work unconventional hours to support OGC.
Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.

Nice To Haves

Associate’s or bachelor’s degree in business or a related field.
Five years of industry-related coordination experience.

Responsibilities

Provide daily guidance and feedback to branch inspection staff and provide input on disciplinary actions and other employee decisions for field staff.
Liaise with the laboratory and clients.
Manage company operating files and enter critical data into customer databases.
Coordinate with customers, refineries, and shipping agencies on marine vessel logistics, make independent technical decisions, and schedule field staff.
Review and approve inspectors’ time logs.
Ensure branch daily and monthly calibration records are completed and kept up to date.
Ensure inspectors comply with company safety, field operations, and reporting procedures.
Understand and comply with company procedures and individual client instructions and requirements.
Conduct regular client visits and coordinate client visits with the sales group.
Direct field work using technical knowledge, including field audits, implementation of new client procedures, and mentoring field employees.
Act as branch manager on duty between 5 p.m. and 8 a.m. when required by customers.
Perform other duties as assigned by management.