Operations Coordinator

LV Search Partners•Westwood, MA

16d•Hybrid

About The Position

The Operations Coordinator joins the US Operations team and owns day-to-day outbound order management across the company’s third-party logistics (3PL) network, from order release through shipment. The role ensures accurate order processing and on-schedule shipments, proactively identifies operational issues, and drives discrepancies and exceptions through resolution. The coordinator serves as the primary day-to-day operational contact for assigned 3PL facilities and maintains accurate records of shipments, open issues, and operational activity. The position also supports invoice review and reconciliation, inbound shipment and inventory tracking, 3PL performance reporting, freight quoting, shipment analysis, and process improvement. The coordinator works closely with Sales Operations, Finance, and the UK Operations team. This is a hybrid position based in Westwood, Massachusetts, with regular on-site work and remote work as appropriate. Travel is less than 5%.

Requirements

At least 1.5 years of experience in operations, logistics, supply chain, order management, or a related field.
Strong proficiency with Microsoft Office, particularly Excel, Outlook, and Teams.
Moderate Excel knowledge, including formulas, sorting and filtering, data organization, and basic analysis.
Strong attention to detail, critical-thinking, and organizational skills.
Excellent communication and problem-solving abilities.
Ability to manage multiple priorities and follow issues through to resolution.
Ability to work independently and take ownership.

Nice To Haves

Experience with an ERP system.
Experience with WMS, TMS, or 3PL portals.
Experience working directly with 3PLs or warehouses.
Experience with order fulfillment, freight or parcel operations, or logistics invoice reconciliation.
Experience with operational or supply chain KPI reporting.
B2B distribution experience.

Responsibilities

Manage outbound orders from release through shipment across the 3PL network.
Communicate with 3PL facilities about order status, inventory, shipping issues, and exceptions.
Monitor open orders and proactively identify shipments at risk of missing required ship dates.
Investigate order and inventory discrepancies and drive them through resolution.
Track delayed or held shipments and coordinate corrective action.
Serve as the primary day-to-day operational contact for assigned 3PL facilities.
Maintain and report key 3PL performance metrics and identify recurring issues.
Escalate significant or recurring issues to Operations leadership.
Review 3PL, freight, and parcel invoices for accuracy; investigate billing discrepancies and work with vendors to resolve them.
Track inbound shipments and inventory receipts and investigate discrepancies with warehouse partners.
Maintain accurate records of open issues, shipments, and operational activity.
Work with Sales Operations, Finance, and the UK Operations team.
Support freight quoting, shipment analysis, reporting, and process improvement initiatives.
Identify opportunities to improve operational efficiency and reduce errors.