Operations Coordinator

Penske•Lacey, WA

13d

About The Position

The Operations Coordinator completes branch administrative processes that support operational efficiency, effectiveness, customer satisfaction, and profitability. The role provides superior customer service and communication to internal and external customers and supports the branch financial manager with guidance and information that contribute to branch performance and profitability. The coordinator oversees accounts receivable and local collection contacts; monitors lease, contract maintenance, and special billing; and establishes and controls related processes. Fleet duties include licensing and permitting, processing vehicles in and out of service, researching and processing citations, coordinating non-maintenance outside services, and collaborating with Fleet Services. The role also analyzes operational processes and reports to identify issues that could affect profitability, recommend solutions, and improve processes. Additional duties include maintaining district personnel files and JJ Keller reports, completing weekly payroll, processing new-hire paperwork, and completing projects assigned by the Branch Financial Manager and District Financial Manager. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m.

Requirements

High school diploma or equivalent required.
At least 2 years of customer service financial administrative experience.
Interpersonal and relationship-building skills, with the ability to collaborate with branch team members.
Competent written and verbal communication skills.
Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary and work the required schedule at the required location.
Must complete a Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift and/or move up to 25 pounds/12 kilograms.
Required vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Degree preferred.
Agile and quick learner who enjoys collaborative projects and continuous education.

Responsibilities

Oversee accounts receivable processes and maintain local collection contacts to support the centralized function.
Monitor weekly and monthly lease, contract maintenance, and special billing, and resolve issues in a timely manner.
Establish and control related processes to support customer service and branch profitability.
Complete fleet service activities, including licensing, permitting, vehicle in-service and out-of-service processing, and researching and processing citations.
Track and coordinate non-maintenance outside services, including unit jacket files, wash sheets, fueling, and other outside vendor support.
Collaborate with Fleet Services on licensing, permitting, citations, and other fleet operations.
Analyze and review processes involving billing, 1211 reports, credit memos, citations, accounts receivable, licensing, and other areas.
Investigate issues that pose a risk to profitability and recommend solutions or guidance.
Use systems or reports such as Qlikview or AS400 for operational problem solving and process improvement.
Maintain district personnel files and JJ Keller reports.
Complete weekly payroll and process new-hire paperwork.
Complete projects and tasks assigned by the Branch Financial Manager and District Financial Manager.