Operations Coordinator

Apple Valley Waste • Selinsgrove, PA

1d

About The Position

The Operations Coordinator ensures the division’s daily administrative and operational processes are completed accurately, consistently, and on time. The role owns operational auditing, documentation, reporting, and process compliance, and provides backup coverage for Dispatch as needed. The coordinator works with Dispatch, Route Managers, Maintenance, Safety, and Drivers to keep operational information complete and accurate and support continuous improvement across the division.

This position supports daily operations, audits route closures and documentation, monitors compliance with operational SOPs, coordinates driver and safety records, tracks fleet and maintenance information, and prepares operational reports and KPI summaries.

Responsibilities

• Serve as backup dispatcher during vacations, absences, or periods of high workload.
• Ensure and assist with route closing activities.
• Support customer service and dispatch communications as needed.
• Maintain operational records and documentation.
• Audit completed routes for accuracy and completeness.
• Verify route closures are completed according to company standards.
• Review operational documentation for missing or inaccurate information.
• Ensure required daily documentation is completed before close of business.
• Monitor compliance with operational Standard Operating Procedures (SOPs).
• Coordinate PTIL driver participation and maintain associated records.
• Track Driver Observations and coaching completion.
• Maintain onboarding and training records for new drivers.
• Monitor completion of required ride-alongs and training milestones.
• Assist with safety documentation and recordkeeping.
• Audit and review the daily Road Call Log.
• Track vehicle downtime and repair status for comparison to the Road Call Log.
• Ensure road call information is accurately documented for KPI reporting.
• Review and drive continuous improvement of the DVIR workflow and tracking.
• Coordinate issues and documentation between Operations and Maintenance.
• Prepare daily operational reports and KPI summaries.
• Track Road Calls, PTIL participation, and Driver Observations.
• Monitor onboarding progress and training completion rates.
• Track route closure compliance, accuracy, and disposal documentation verification.
• Verify Help Pay documentation and other operational metrics as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed