Operations Coordinator

GuideStar Eldercare•Crown Point, IN

6d•Onsite

About The Position

The Operations Coordinator supports operational excellence across the clinical enterprise. The role troubleshoots IT issues, assists with asset tracking for staff onboarding and offboarding, collaborates with department vendors, and coordinates facility onboarding and offboarding communications. It also provides EMR support and reporting and performs other assigned duties. The coordinator works with onsite and offsite employees, vendors, client facilities, the President & COO, and the Operations team. Services are performed at the Company’s corporate office, and the coordinator agrees to work as reasonably scheduled by the Company.

Requirements

High school diploma required.
At least 2 years of corporate experience.
At least 1 year of healthcare industry experience.
Strong Excel skills.
Very strong written and verbal communication skills.
Ability to handle ambiguity and remain resilient and adaptable.
Ability to multitask and meet deadlines.
Ability to identify and resolve problems in a timely manner and gather and analyze information skillfully.
Strong customer service skills and willingness to assist others.
High attention to detail.
Maintain confidentiality regarding business and personnel matters and demonstrate discretion in interactions with company personnel.
Independent thinking and ownership of assigned projects.
Able to pass background testing, including motor vehicle record review and drug screening.
Able to understand directions and follow established procedures for clinical scheduling and related operations.
Able to adapt to workplace stressors, changing priorities, competing priorities, and a fast-paced environment.
Able to meet the stated physical and communication demands, including remaining stationary for most of the workday, operating office equipment, and exchanging accurate information.

Nice To Haves

Bachelor’s degree preferred.
Experience in a medical, behavioral health, or customer-support setting is a plus.
Ability to troubleshoot Outlook, Adobe, Apple products, SharePoint, Excel, and Teams is preferred.

Responsibilities

Troubleshoot IT issues involving tools and systems such as Microsoft Office, EMR systems, and Apple products for onsite and offsite employees, and help manage support-ticket workflows with the IT helpdesk.
Collaborate and communicate with onsite and offsite employees, vendors, and client facilities, including guiding offsite clinical staff on operational processes.
Track and manage vendor invoices to ensure billing accuracy.
Coordinate weekly and monthly collaborative agreement quality-assurance reviews.
Help design and maintain clear operational processes and guides.
Coordinate project activities and track progress to support timely completion.
Analyze operational data and provide insights for decision-making.
Assist with clinician licensing as needed.
Collaborate with the President & COO and Operations team on special projects.
Coordinate facility onboarding and offboarding, including distributing related communications, and assist with staff asset tracking.
Provide EMR support and reporting.
Perform other duties as required.