Operations Coordinator

Essex Property Trust•Mission Hills, FL

21d•$25 - $29•Onsite

About The Position

The Operations Coordinator supports maintenance operations by coordinating maintenance requests, vendor scheduling, and project support. Working with General Operations Managers and Maintenance Supervisors, this role prioritizes service requests, maintains compliance with maintenance standards, and helps keep a portfolio of properties operating efficiently through timely communication with residents and vendors. Work is primarily performed in person at an assigned Essex office to communicate with residents, vendors, and colleagues. Virtual and telecommunication methods are used when in-person communication is not possible. The role also requires occasional in-person meetings, project management, and inspections at properties within the portfolio. The position has a five-day workweek that will likely include weekend coverage, occasional travel for meetings and training, and regular attendance. Work is primarily office-based, with extended periods sitting at a desk or workstation and regular delivery of resident notices, which may involve prolonged walking and stair use. New hires generally start between $24.50 and $29.09 per hour. The final offer depends on factors including skills, relevant experience, internal equity, and business and organizational needs. The role is eligible to participate in Essex’s discretionary Annual Bonus program, commensurate with the position level.

Requirements

High school diploma or equivalent required.
Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
Commitment to providing exceptional customer service and a desire to help people.
Strong organizational and time-management skills to manage multiple responsibilities effectively.
Ability to work independently and collaboratively in a centralized hub environment.
Ability to read, write, speak, and understand English.
Ability to use a personal smart device for property operations and communication apps.
Ability to work onsite to complete essential job functions.
Excellent verbal and written communication skills, including the ability to create, compose, and edit written materials.
Regular, consistent, and timely attendance.
Ability to meet all job requirements and assignments.

Nice To Haves

College degree preferred.
Prior experience in customer service or property management preferred.
Team-oriented mindset and commitment to efficiency and service excellence.
Initiative to enhance workflows and optimize maintenance processes.
Detail-focused approach to tracking and managing vendor relationships.
Strong communication skills to foster positive resident experiences.
Ability to exercise initiative.

Responsibilities

Manage and prioritize service requests using SightPlan.
Schedule pre-move-out and final move-out inspections with residents, in person or virtually as needed.
Create purchase orders for vendor services and track vendor-related work orders.
Schedule vendors for unit turnovers based on inspection findings.
Monitor unit turnover and maintenance work orders to ensure timely completion.
Respond to onsite emergencies and coordinate with the onsite team, providing in-person support and coverage for colleagues at other locations as needed.
Partner with the CMS Project Manager on asset improvement and preventative maintenance projects, serving as the Community Management stakeholder for each project.
Assist in scheduling and granting property access for projects led by Project Execution and sustainability, including being onsite when needed.
Communicate with onsite teams and residents to confirm work completion, gather feedback, and recommend improvements.
Assist with purchasing supplies, equipment, and services; track budget variances and escalate concerns as needed.
Maintain alignment with Essex policies and procedures while managing relationships with internal and external stakeholders.
Maintain compliance with applicable laws, including Fair Housing, Landlord Tenant, local building codes, OSHA, and EEOC requirements.
Carry out other responsibilities deemed necessary by the company in the ordinary course of business.