Operations Coordinator Technician

Center for Autism and Related Disorders•Lynnwood, WA

3d•Onsite

About The Position

The Operations Coordinator Technician assists the Operations Manager with the center’s day-to-day operations and works under the Operations Manager’s supervision. Duties include opening and closing the center, scheduling, maintaining client and employee files, cleaning, and other operational tasks. The position has no direct reports. The technician supports patients and clinicians during center-based services and may need to train and qualify as a behavioral technician to provide therapy when needed or on a regular schedule determined by regional leadership. The role also includes greeting visitors, providing customer service, maintaining equipment inventory, and representing CARD professionally and ethically.

Requirements

High school diploma or equivalent.
Flexible schedule to accommodate clinic and patient needs, including some evenings and/or weekends.
Strong active-listening and problem-solving skills to provide exceptional customer service.
Ability to respond to day-to-day operational requirements professionally and in a timely manner.
Ability to prioritize and multitask to meet deadlines.
Strong interpersonal skills and ability to work with individuals at all levels.
Strong written and verbal English communication skills, including phone and email etiquette.
Computer skills and knowledge of MS Excel, Word, and Outlook; ability to provide basic IT support and use new computer systems and iPads.
Ability to sit for prolonged periods and lift and carry up to 25 pounds.
Ability to work extended hours using a computer, iPad, phone, and office equipment.
Ability to work with patients in varied positions and settings, move frequently, and respond to patient movement and behavior, including bending, kneeling, crouching, running, sprinting, reaching, and quick movements.
Ability to visually track patients and surroundings continuously.
Ability to occasionally evade aggressive behaviors or physically block attempts to aggress toward others; responding to behaviors may require bearing a patient’s weight.
Ability to articulate and model speech clearly, listen to patients’ vocal communication, and teach gross and fine motor skills through modeling.
Ability to work indoors and outdoors in varied weather conditions and settings related to patients’ natural environments.

Nice To Haves

Bachelor’s degree in health administration, business, or a related field.
Project management experience.
Bilingual in English and Spanish.

Responsibilities

Assist the Operations Manager with day-to-day center operations.
Open and close the center based on business needs.
Manage daily schedules and adjustments under the Operations Manager’s oversight.
Coordinate and assist with major and minor scheduling changes as directed.
Optimize schedules to help the office meet fulfilled-hours goals.
Monitor client and technician cancellations in accordance with cancellation policies.
Support patients and clinicians during center-based services.
Clean and sanitize entryways, common areas, high-traffic office spaces, and other areas as determined by the Operations Manager.
Assist with preparing and maintaining employee and patient files in accordance with CARD policies and HIPAA standards.
Greet visitors and maintain a warm, welcoming environment with excellent customer service.
Obtain behavioral technician training and pass required exams; fill in as a technician when needed and/or provide routine therapy hours as scheduled by regional leadership.
Maintain an inventory of company equipment.
Attend required trainings and meetings.
Represent CARD professionally and ethically to internal and external stakeholders.
Perform additional duties as assigned.