Operations Coordinator Technician

Center for Autism and Related Disorders•Lynnwood, WA

5d•Onsite

About The Position

The Operations Coordinator Technician assists the Operations Manager with the center’s day-to-day operations and works under the Operations Manager’s supervision. The role supports center opening and closing, scheduling, client and employee files, cleaning, and other operational duties. It has no direct reports. The technician must complete the training and exams needed to qualify as a behavioral technician and may fill in as a technician or provide routine therapy hours when directed by regional leadership. The Center for Autism and Related Disorders (CARD) is a founder-owned organization that provides applied behavior analysis services to people with autism spectrum disorder. Its mission is to provide individualized services that help patients fulfill their potential and live joyful lives. The position is based at the Lynnwood, Washington center.

Requirements

High school diploma or equivalent.
Flexible schedule to accommodate clinic and patient needs, including some evenings and/or weekends.
Active listening and problem-solving skills to provide exceptional customer service.
Ability to respond to day-to-day operational requirements professionally and in a timely manner.
Ability to prioritize and multitask to meet deadlines.
Strong interpersonal skills and ability to work with individuals at all levels.
Strong written and verbal English communication skills, including phone and email etiquette.
Computer skills and knowledge of MS Excel, Word, and Outlook; ability to provide basic IT support and use new computer systems and iPads.
Organized, dependable, professional, detail-oriented, collaborative, and a good listener.

Nice To Haves

Bachelor’s degree in health administration, business, or a related field.
Project management experience.
Bilingual in English and Spanish.

Responsibilities

Assist the Operations Manager with day-to-day center operations.
Open and/or close the center based on business needs.
Handle day-to-day scheduling and adjustments with oversight from the Operations Manager.
Coordinate and assist with major and minor scheduling changes as directed.
Optimize schedules to help the office meet fulfilled-hours goals.
Monitor client and technician cancellations in accordance with cancellation policies.
Support patients and clinicians during center-based services.
Clean and sanitize entryways, common areas, high-traffic office space, and other areas as determined by the Operations Manager.
Assist with preparing and maintaining employee and patient files in accordance with CARD policies and HIPAA standards.
Greet visitors and maintain a warm, welcoming environment while providing excellent customer service.
Complete behavioral technician training and exams, and fill in as a technician or provide routine therapy hours when directed by regional leadership.
Maintain an inventory of company equipment.
Attend required trainings and meetings.
Represent CARD professionally and ethically to internal and external stakeholders.
Perform additional duties as assigned.