Operations Change Manager

U.S. Bank • Atlanta, GA

1d • Hybrid

About The Position

The Operations Change Manager represents Operations in complex, high-visibility projects supporting Merchant Payment Services and other U.S. Bank enterprise initiatives. The role partners with project teams, product partners, developers, business leaders, frontline teams, and subject-matter experts to understand operational impacts and help ensure new products, processes, and technologies are implemented successfully.

This role is suited to an experienced project or change-management professional who can analyze operational workflows while clearly communicating the broader business context to senior leaders. The position requires working from one of the posted U.S. Bank locations three or more days per week.

Requirements

• Bachelor's degree or equivalent work experience.
• Four or more years of related experience.

Nice To Haves

• Significant project-management, change-management, or operational transformation experience.
• Experience supporting complex, large-scale implementations in operations, banking, financial services, or a call-center environment.
• Strong executive presence and ability to communicate effectively with senior leaders, frontline employees, and technical and nontechnical partners.
• Strong risk and issue identification skills, including anticipating downstream operational consequences.
• Excellent organization and prioritization skills, particularly when managing multiple concurrent projects and large amounts of information.

Responsibilities

• Represent Operations in complex Merchant Payment Services projects and, as needed, broader U.S. Bank initiatives.
• Lead operational change-management activities from early project discussions through commercialization, implementation, and operational readiness.
• Partner with project teams, product leaders, developers, business leaders, and subject-matter experts to understand proposed changes and assess their impact on operational teams.
• Document current- and future-state processes, create process flows, and identify gaps that could cause manual work, customer impact, operational risk, or implementation challenges.
• Conduct operational impact assessments and translate findings into recommendations, action plans, and readiness requirements.
• Coordinate training, procedures, knowledge articles, communications, and other materials to prepare frontline employees and leaders for change.
• Track risks, issues, dependencies, decisions, and open items through resolution.
• Synthesize project information into a clear explanation of the change, its operational impact, and required actions.
• Adapt communications for different audiences, providing detailed frontline guidance and concise executive-level updates.

Benefits

• Healthcare coverage, including medical, dental, and vision.
• Basic term and optional term life insurance.
• Short-term and long-term disability coverage.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation of two to five weeks, depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase.
• Pension, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level