Operations Business Analyst

University of Richmond

9d•$58,011 - $86,299•Onsite

About The Position

The Campus Operations Business Analyst collects, analyzes, and reports data measuring institutional performance across sustainability, facilities, dining, campus business services, finance, and operations. The Analyst manages and interprets datasets, coordinates assessments and reports, and collaborates with campus partners to improve transparency and support data-driven decision-making. Working with Campus Operations staff, the role tracks and monitors building systems and equipment, utility performance, sustainability initiatives, food costs, and other financial and operational metrics. The position supports the University’s operational goals and works closely with department leaders in the Office of Campus Operations. This is a full-time, exempt, on-campus position; fully remote work is not available. The stated schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

2–4 years of professional experience in data analysis, operations analytics, facilities management analytics, sustainability reporting, or similar roles.
Bachelor’s degree in business analytics, data science, economics, finance, environmental science, sustainability, engineering, statistics, or a related field preferred; equivalent relevant professional experience, training, or certifications will also be considered.
Demonstrated proficiency in quantitative analysis and advanced use of Microsoft Excel.
Ability to aggregate, validate, and maintain data from multiple systems, including BMS, utility meters, financial systems, POS, and spreadsheets.
Ability to perform trend, variance, root-cause, and scenario/cost-benefit analyses and translate findings into recommendations.
Excellent written and verbal communication skills, including the ability to prepare clear narratives, executive summaries, and presentations for diverse stakeholders.
Experience coordinating cross-functional projects and collaborating with operational and technical teams.
Strong attention to detail, organization, and documentation practices supporting data integrity and reproducibility.
Understanding of, or ability to learn, building management systems, operations, and controls.
Ability to work on the university campus; a fully remote schedule is not available.
Must adhere to department and University safety standards and promote safe work practices.

Nice To Haves

Familiarity with EnergyCAP, SIMAP, Tableau, ArcGIS, and other data management or visualization tools.
Familiarity with operational and sustainability metrics, including energy, water, waste, equipment uptime, food cost, labor productivity, transportation, fleet, and revenue.
LEED Accredited Professional (O+M or NC) credential, or willingness to obtain it within one year of hire.
Certified Energy Manager (CEM) credentials are valued.

Responsibilities

Design, implement, and maintain data collection processes for sustainability, facilities, dining, campus business services, utilities, and other financial and operational metrics.
Aggregate and validate data from multiple sources, including building management systems, utility meters, financial systems, point-of-sale systems, surveys, and spreadsheets.
Maintain data integrity; document data definitions, methodologies, sources, and procedures; and manage central data repositories.
Develop, calculate, and maintain key performance indicators and benchmarks for energy, water, waste, equipment uptime, food cost, labor productivity, revenue, and other operational metrics.
Conduct trend, root-cause, and variance analyses to explain performance changes and identify improvement opportunities.
Perform scenario and cost-benefit analyses to support operational decisions and capital planning.
Produce regular and ad hoc reports, executive summaries, dashboards, visualizations, and scorecards using business intelligence tools to communicate findings and recommendations.
Support tracking of building systems, equipment condition, maintenance schedules, and utility performance.
Work with maintenance and engineering teams to configure and validate building management system and meter data for analytics.
Coordinate assessments, surveys, and program evaluations, including energy audits, waste audits, and dining cost reviews.
Coordinate sustainability assessments and reports, including submissions to AASHE STARS, the Sustainable Campus Index, APPA, and state reporting; conduct gap analyses and support institutional and regulatory reporting requirements.
Support operational efficiency and sustainability initiatives, including energy conservation, waste reduction, and LEED certification.
Help prepare materials for accreditation, regulatory submissions, and external benchmarking programs.
Participate in cross-functional working groups and project teams and serve as a liaison between Campus Operations and other units.
Assist with operations-related budgeting, forecasting, and financial reconciliation as needed.
Recommend process improvements, data-driven policies, and best practices to increase transparency and operational effectiveness.
Present findings and recommendations to leadership, staff, and campus partners, and respond to internal and external data requests in a timely manner.
Train departmental staff on data entry processes, reporting tools, and interpretation of KPIs.
Build relationships across campus departments to support consistent, integrated data collection and provide analytical and technical support on data-related projects.